Sales Support Admin

Body Solid, Inc is a global distributor of home fitness equipment. We are currently searching for a talented candidate to support our Sales & Customer Service activities. The ideal candidate will be self-motivated and driven to achieve high customer satisfaction. Principal Duties: Support the Sales staff in the execution of customer service / back-office administration duties. Duties include but are not limited to: Navigating customer service issues related to freight charges and claims Coordinating shipment and delivery details with customers Maintaining and distributing required reports both internally and externally Researching customer account issues and addressing as needed Managing returns and customer complaints Other Administrative tasks including but not limited to invoicing orders, answering the company main phone line, and handling outbound mail pickups. Job Requirements: Outstanding written and verbal communication skills Proficient in Microsoft Office - Excel, Word, Outlook Comfortable working in a small company environment Detail oriented Organizational skills Comfortable working with various departments Additional Preferred skills / experience: Prior experience with freight claims management Prior customer service experience Experience working within an ERP Pay & Benefits: Base pay beginning at $18/hour (evaluated based upon experience) Variable Incentives based upon company and individual performance Health Insurance (medical, dental & vision) PTO within first year Paid company holidays 401(k) Company Profit Sharing On-site Exercise Facility