Collections Representative - Remote

Pay rate: $16/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What's the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills? What's in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer Advancement Responsibilities: Handle inbound calls from customersTaking payments on customer wireless, wireline and connect accountsManaging customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspendedCorrects any deficiencies or oversights as outlined by management and/or quality controlMaintains good public relationsAdhere to Company attendance, punctuality, and meal and rest break requirementsMaintain concentration and focus in order to meet performance goalsReact positively to an ongoing, changing environmentDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsMaintain good working relationship with assigned supervisors and coworkersComplies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA TestAssists Managers on special projectsPerform additional duties as required by management What We Look for in a Candidate:Must be 18 years of age or olderDedicated workspace free from distractionsSpeed Test results required - test yours now by clicking here: Check My Internet SpeedInternet Speed of at least 10 MBPS download and 5 MBPS uploadSuperb attendance, so you can be there when our customers need usPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractionsAbility to apply basic mathematical conceptsExcellent communication, both written and oralCall Center or Collections experience preferredHigh School Diploma or equivalent required, BA degree preferred All job offers are contingent upon completion of a background check.