Automotive Service Manager

Job Description We are seeking an experienced Automotive Service Manager to lead our service department. This role is responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, and driving department profitability.Job SummaryThe Automotive Service Manager oversees the daily operations of the service department, ensuring high-quality vehicle maintenance and repair services while delivering excellent customer satisfaction. This role involves managing technicians, coordinating workflow, maintaining profitability, and upholding safety and service standards.Key ResponsibilitiesManage and supervise service department staff, including technicians and service advisorsSchedule and assign repair orders to ensure efficient workflowMonitor service quality and ensure repairs meet company and manufacturer standardsCommunicate with customers regarding vehicle issues, repair timelines, and costsHandle customer complaints and resolve service-related concerns professionallyTrack department performance, productivity, and profitabilityMaintain inventory of parts and supplies and coordinate with parts departmentEnsure compliance with safety regulations and company policiesTrain, mentor, and evaluate staff performanceImplement strategies to improve customer satisfaction and retentionQualificationsProven experience in automotive service management or a similar leadership roleStrong knowledge of automotive systems, diagnostics, and repair proceduresExcellent leadership, communication, and customer service skillsAbility to manage multiple tasks in a fast-paced environmentProficiency with service management software (Reynolds, CDK, etc)Valid driver's licenseHigh school diploma or equivalent (Associate's or Bachelor's degree preferred)What We Offer401k provided by EmpowerHealth, Dental, and Vision offered after 90 daysFSA offeredLife Insurance provided for and paid by Cardinale Automotive GroupSupportive, team-oriented work environmentWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.