Level of Care Supervisor (Hybrid- Iowa)

Maximus is seeking dynamic and experienced Level of Care Supervisors to lead a team of professionals conducting clinical assessments for individuals seeking or receiving Iowa Medicaid Waiver services. In this role, you will ensure your team meets service level expectations, maintains compliance with state directives and regulatory requirements, and delivers high-quality, person-centered outcomes. This is an opportunity to make a meaningful impact while driving team performance, operational excellence, and continuous improvement within a mission-driven program. Position is contingent upon contract award. About the Program The IA CSA (Iowa Core Standardize Assessments) will conduct clinical assessments for individuals seeking enrollment into all Iowa Medicaid Waivers or to conduct clinical reassessments for Medicaid Waiver Recipients. Essential Duties and Responsibilities Supervise a team of employees through cultivation of a high performance team Ensure adequate staff coverage for assigned program area Serve as subject matter expert for identified area of program knowledge Ensure assigned team is meeting contract and individual SLA’s, and related requirements Work with contract management and shared services to identify opportunities for improvement and efficiencies May attend client and stakeholder meetings Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures Excellent knowledge of diverse cultures and issues, with the ability to incorporate special needs into utilization review decisions Working knowledge and understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses, and prescribed medications Excellent ability to multitask while effectively performing job duties, which include prioritizing tasks Ability to work independently, as well as within a team while exhibiting excellent interpersonal skills Excellent written and verbal communication skills Interacting professionally and collegially with providers, state contract officers, and coworkers while seeking or providing information Lead and manage a diverse team of professionals Excellent conflict resolution skills Collect data, define problems, establish facts, and draw valid conclusions for supporting a superior written rationale for review determination Excellent computer skills with experience in word processing, email, and spreadsheets (Microsoft Word, Outlook, and Excel preferred); ability to work securely in remote locations, research information on the internet, utilize company resources/tools stored on company sites Qualifications Bachelor's degree or equivalent combination of education, technical training, or relevant experience in lieu of degree Minimum of two years of related experience Bachelor's Degree in Health, Social Work or a related field Minimum of three (3) years of experience in the human services field Strong understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses, and prescribed medications Excellent multitasking and prioritization abilities, ensuring efficient execution of job duties Ability to work independently while exhibiting strong interpersonal and team collaboration skills Proficient in Microsoft Office Suite (Word, Outlook, Excel) and comfortable working with various digital tools Ability to manage communication effectively, ensuring prompt responses to emails and voicemails (within two business hours) Strong verbal and written communication skills, with the ability to interact professionally with providers, state contract officers, team members, and other stakeholders Willingness to travel within Iowa State Preferred Requirements Experience working with older adults, pediatric, child, or adolescent populations Experience in supervising a team in the human services or healthcare field Knowledge of Medicaid Waiver, Long-Term Services, and Supports, or similar program Experience working with Person First standards, HIPAA guidelines, and confidentiality policies in a healthcare setting Additional certifications related to healthcare, social work, or human services are a plus Strong analytical skills with the ability to define problems, collect data, and draw valid conclusions to support decision-making Home Office Requirements Maximus provides company‑issued computer equipment Reliable high‑speed internet service Minimum 20 Mbps download speeds / 50 Mbps for shared internet connectivity Minimum 5 Mbps upload speeds Private and secure workspace Benefits Work/Life Balance Support – Flexibility tailored to your needs! Competitive Compensation – Bonuses based on performance included! Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching. Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short‑and Long‑Term Disability coverage. Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform – Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement – Invest in your ongoing education and development. Employee Perks and Discounts – Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities – Participate in training programs, workshops, and conferences. Licensing and Certifications – Maximus assumes the expenses associated with renewing licenses and certifications for its employees. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com . #J-18808-Ljbffr