Guest Services Manager

DescriptionHealthy Living is looking for a new Guest Services Manager to join our HL family!Come join a team that:Focuses on teamworkSupports a collaborative environmentPuts curiosity and great ideas, firstIs dedicated to providing an exceptional guest experienceBuilds community relationshipsLoves food and cookingHas fun while working hard!Healthy Living is looking for an experienced Guest Service Manager to lead our Front End operations and ensure exceptional guest experiences. This role is vital in fostering a hospitality-focused culture and maintaining smooth day-to-day operations through strong leadership, staff development, and operational excellence. Evening, weekend and holiday availability required.Job TypeGuest Services ManagerSchedule: Full-time salaried position, 40 hours/week including weekend and holiday availability.Location: 129 Market St. Williston VTRate: Starting at $52,000 annually, previous experience will be taken into considerationGuest Service & Operational ExcellenceEnsure all staff provide our guests with warm, personalized, and professional service in line with HL's high hospitality standardsMaintain a smooth, organized Front End, including managing POS systems, registers, and cash handling proceduresMonitor guest interactions, address feedback, and ensure all policies for returns, special orders, and service are followedEnsure compliance with safety, alcohol sales regulations, and emergency proceduresAssist in daily Front End tasks such as ringing and baggingTroubleshoot register and POS system issues and communicate any major technical problems to leadershipProvide loss prevention control through accurate change orders, cash reconciliation, and variance trackingUphold cleanliness, organization, and presentation of the departmentStaff Leadership & DevelopmentInspire, motivate, and lead Front End staff to deliver outstanding guest serviceBuild a cohesive team grounded in mutual trust, respect, and accountabilityServe as a positive role model and mentor, fostering continuous growth and engagementInterview, hire, and onboard new team members in collaboration with the P&E teamOversee staff scheduling, attendance, and productivityProvide staffing solutions and support during our busy holiday seasonConduct training, coaching, and performance evaluations, including stay interviews and disciplinary actions when necessaryCreate weekly schedulesPromote a culture of teamwork, professionalism, and high hospitality standardsThis is a hands-on leadership role requiring strong communication, problem-solving, and organizational skills. If you're passionate about people, service, and leading by example, we'd love to hear from you.Join us and help shape a guest-first culture where people feel valued, supported, and inspired.If all of this sounds like you, please apply for a position today and begin your career with our mission, vision, and values driven company.Healthy Living Market and Café is an equal opportunity employer and we're proud to hire a diverse, inclusive Staff!J-18808-Ljbffr