Veterinary Client Care Representative

Why Join Our TeamJoin a nationally recognized leader in veterinary health. Animal Hospital of Soquel is proud to be named one of the Best Veterinary Hospitals in the US for 2026 by Newsweek. We are a premier pet care destination, combining gold-standard medicine with premium lodging and daycare services. Our AAHA-accredited, state-of-the-art facility offers a sophisticated medical environment—including emergency care, surgery, advanced diagnostics, and dentistry—for professionals who are passionate about practicing at the highest level.Our practice takes pride in fostering a peaceful, healing environment for both pets and people. Our compassionate team extends care beyond our facility by supporting local nonprofits and animal welfare organizations, making a difference for animals throughout the community.What Sets Us ApartExcellence Recognized: Our "Best Veterinary Practice" award and AAHA accredidation reflect our unwavering commitment to quality medicine and veterinary excellenceComprehensive Services: Equipped and staffed for everything from preventative care to complex surgeriesCommunity Impact: Active support for local shelters and rescue groupsCalm Environment: Peaceful, healing atmosphere for both patients and clientsCollaborative Culture: Patient-centered team dynamic with growth opportunitiesLocated in beautiful Santa Cruz, California, experience the perfect blend of nature and culture with beaches at your doorstep, a thriving art scene, farm-to-table cuisine, and wine country meeting the ocean breeze. Join us to make a difference while living your best life in one of California's most desirable coastal communities.About This RoleAs a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.What Success Looks LikeCreating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice. Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately. Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation. Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated. Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets. What Makes You a Great FitProviding a welcoming and professional first impression by greeting every client with efficiency and warmthAbility to multi-task and attend to multi-line phone systems and veterinary programsProficient in handling high volume, high stress cases while maintaining professionalismEfficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation callsMaintaining any required documents or medical recordsUpholding rigorous hospital standards for cleanliness and organizationAccurately handle deposits and financial transactions from clientsAccurately educate clients on veterinary services and best practices for animal careEducation & ExperienceHigh School Diploma/GED or equivalent required2+ years of customer service experience in an animal hospitalExperience with veterinary programsKnowledge of veterinary terminology and protocolsManage cash handling and financial transactionsHow We'll Support YouCompetitive Pay: $18.00 - $20.00 per hour, commensurate with experienceComprehensive Benefits: 401k with company matchGrowth Opportunities: Continuing education and professional development supportWork-Life Balance: PTO and mental health assistancePerks: Employee discounts on services, a scrub allowance, and a referral programA Welcoming Team: We’re a hard-working and collaborative team where your voice matters!EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.