Field Technician

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Field Technician to join our team.Summary:We are seeking an experienced Field Technician to support IT operations across casino and hospitality environments. This role is responsible for Tier 3 / 4 support, field services, and maintaining critical gaming and hotel systems, with a strong focus on platforms such as Aristocrat Technologies.Key Responsibilities:Provide Tier 3 / 4 onsite and remote support for casino, hotel, and POS systemsSupport and troubleshoot gaming systems with emphasis on Aristocrat platforms, with additional support for IGT and similar systemsInstall, configure, and maintain hardware and software including gaming terminals, workstations, POS devices, and peripheralsPerform network troubleshooting (connectivity, switches, routers, cabling) using tools such as PuTTY and cable testersSupport PMS and POS systems (e.g., Opera, Micros Symphony, InfoGenesis)Manage incidents and service requests through ITSM tools (e.g., ServiceNow, Ivanti)Execute system upgrades, patches, and routine maintenance across Windows environmentsAssist with integrations between gaming systems, POS, and hotel platformsMaintain documentation for system configurations, procedures, and issue resolutionTravel between properties to support multi-site operations as neededRequired Qualifications:3+ years of IT support experience, preferably in casino, gaming, or hospitality environmentsHands-on experience supporting gaming systems, particularly Aristocrat platforms; exposure to IGT or similar systems is a plusStrong knowledge of Windows OS, Active Directory, and Office 365Experience with network troubleshooting (TCP/IP, switching, basic routing)Familiarity with POS and PMS systems in hospitality environmentsExperience with ITSM/ticketing tools such as ServiceNow or IvantiAbility to manage high-priority incidents in fast-paced, customer-facing environmentsStrong communication and customer service skillsPreferred Qualifications:Experience supporting multi-property casino environmentsExposure to VMware or virtualized infrastructureBilingual (English/Spanish) preferredIndustry certifications (e.g., CompTIA A+, Network+) or equivalent experienceAdditional Requirements:Must be 21+ and able to obtain/maintain a gaming licenseAvailability for all shifts including nights, weekends, and holidaysReliable transportation and willingness to travel between locationsAbility to lift and install IT hardware as neededLink Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.