Customer Service Assistant

Customer Service Clerk2231 Landmark Place, Suite 2, Manasquan NJ 08736Pay Rate $25/hourOnsite Could convert to FTE6 month contract to startJob SummaryThe Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.Key Responsibilities Customer Support & Communication Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner Provide accurate information regarding products, services, policies, and procedures Resolve customer concerns, complaints, or issues effectively, escalating when necessary Maintain a professional, friendly, and customer-focused demeanor at all times Transaction & Order Processing Process customer orders, returns, refunds, exchanges, or service requests accurately  Enter and update customer information in company systems Verify pricing, availability, and order status Familiar with EDI order entry Documentation & Recordkeeping Maintain detailed and accurate customer records and interaction logs Document issues, resolutions, and follow-up actions Generate basic reports related to customer activity as needed Coordination & Support Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues Assist with service improvements by identifying trends or recurring issues Support other clerical or administrative tasks as assignedRequired Qualifications High school diploma or equivalent Previous customer service or clerical experience preferred Strong verbal and written communication skills Basic proficiency with computers, email, and office software Ability to multitask and prioritize in a fast-paced environment Preferred Qualifications Experience in customer service functions within an ERP (SAP, NetSuite, NDS) environment. Prior experience in a call center, retail, or service-based environment Skills & Competencies Strong interpersonal and active listening skills Problem-solving and conflict-resolution abilities Attention to detail and accuracy Dependable, patient, and professional demeanor Ability to work independently and as part of a team Physical & Work Requirements (if applicable)  Ability to sit, stand, or work at a computer for extended periods Ability to handle high call or interaction volumes_______________________________Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.