Internal Posting - Long-Term Services Support Case Manager

Job Description: LTSS Case ManagerStatus: Non-Exempt Reports To: Senior Services Manager Supervises: No One Location: Access to Healthcare Network - Reno OfficeAbout Access To Healthcare Network (AHN)Access to Healthcare Network (AHN) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.Position SummaryThe Long-Term Services Support Case Manager provides person-centered, long-term case management and service coordination for seniors, individuals with disabilities across the lifespan, and their caregivers. This role includes assessing needs, connecting consumers to services, and monitoring outcomes to support progress toward service plan goals. Travel within Northern Nevada counties is required.Key ResponsibilitiesClient Assessment & Case ManagementConduct initial and ongoing reassessments to identify consumer needs and appropriate long-term servicesDevelop, implement, and maintain individualized long-term case management service plansProvide ongoing case management, including regular follow-up to monitor outcomes and adjust servicesAdvocacy & PartnershipsAdvocate on behalf of consumers and their families with service providers and agenciesServe as a trusted resource on long-term services and supportsMaintain collaborative relationships with public and private community partnersDocumentation & ComplianceDocument all client contacts, services, referrals, and outcomes in required databasesEnsure documentation is timely, accurate, and compliant with program standards and HIPAA requirementsOutreach & Service DeliveryProvide case management services in person, by phone, or email at approved locationsConduct home visits and offsite outreach as needed to meet consumer needsParticipate in outreach, marketing, and public education activities, including community eventsProfessional ResponsibilitiesMaintain working knowledge of AHN programs, systems, and required databasesCommunicate effectively with supervisors and internal departmentsAttend staff meetings and supervision sessionsAdapt to changing priorities and perform other duties as assignedQualificationsBilingual (Spanish/English) preferredHigh School Diploma required; Bachelor's degree in social work, public health, psychology, or a related field preferred.Minimum 2 years of experience in case management, care coordination, or related fieldMinimum 1 year of customer service experienceMinimum 1 year of experience working with seniors, people with disabilities, and/or diverse populations preferredProficiency in Microsoft Office and database systemsMedicare Assistance Program Level II Certification (must obtain within 60 days of hire)Valid driver's license and ability to operate an AHN company vehicle as needed.Flexibility to accommodate department-determined work schedules, which may change based on operational needs.Must pass a State of Nevada background check and adhere to HIPAA regulations.Work Environment The noise level in the work environment is usually moderate, and the employee usually works in a climate-controlled office environmentAbility to travel and drive for extended periods (up to four hours at a time)Be able to sit at a computer for 6 - 8 hours per dayBe able to stand between 3 - 6 hours per day.Be able to withstand hand/wrist deviation and repetitionMust be able to lift, carry up to 30 pounds with a fair consistencyThe statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.Funding ClauseThis position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.Access to Healthcare Network is an equal-opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.BenefitsMedical Insurance & Vision provided at no cost to the EmployeeHealth Savings Account HDHP (HSA) includes employer matching $35.00 per monthDependent Care Flexible Savings Account (FSA)Low-cost health insurance options for your dependentsPrescription drug insuranceDental insuranceFree Life Insurance and Long-Term DisabilityVoluntary Ancillary Benefits4 Weeks Paid Time off in your first year14 HolidaysBereavement Leave4 weeks Paid parental leaveTuition Assistance and more!Required to pass a background check through the State of NevadaSalary: $55000 - $55000 per year