Client Advocate

Utilizing advanced insurance skills, the full-time remote Client Advocate will manage customer relationships by resolving benefit and eligibility inquiries while processing enrollment, claims, and billing questions. Key responsibilities Process incoming enrollment, claims, billing, and eligibility questions through various communication methods Scrub applications to identify missing information that may affect participant eligibility and follow up as necessary Resolve escalated issues, including urgent enrollments and complex claims, while providing coaching and mentoring to team members Required qualifications Minimum three years of customer service experience in a broker or insurance carrier setting; five years preferred Advanced knowledge of medical insurance and the ability to communicate effectively with customers Proficiency in MS Office and ability to navigate various carrier websites independently