Event Manager - Events and Crowd Management

Event Manager – Live Events and Crowd ManagementLead the Action Behind the ScenesAre you energized by live events, fast-paced environments, and leading teams that deliver unforgettable experiences?BEST Crowd Management is seeking a dynamic Event Manager to oversee event day operations at a major venue in Cincinnati, OH. In this role, you’ll lead event supervisors and staff, coordinate operational planning, and ensure every event runs safely, efficiently, and seamlessly.If you thrive in environments where no two days are the same and enjoy being at the center of large-scale events, this opportunity is for you.Pay, Benefits, and Work Location: Competitive Salary: $45,000 - $55,000 / year Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more. Work Location: Based in Cincinnati OH, at Paycor Stadium, you’ll be at the heart of our operations, ensuring security and safetyWhat You’ll DoAs an Event Manager, you will oversee and coordinate the execution of event operations while ensuring exceptional client and guest experiences.Key ResponsibilitiesEvent Operations LeadershipCoordinate and oversee all aspects of event day operationsSupport operational planning and execution for events at the venueAssign and direct work tasks for Event Supervisors, Event Staff, and Event SecurityEnsure all operations meet client expectations and BEST Crowd Management standardsTeam Management Supervise, coach, motivate, and train Event SupervisorsSupport recruiting, hiring, onboarding, licensing, and training of event staffConduct performance evaluations and provide recommendations for staff developmentAssist with scheduling and workforce coordination Client & Venue PartnershipMaintain strong relationships with venue leadership and clientsRespond to client requests and operational needs during eventsEnsure excellent service delivery and customer satisfactionSafety & Incident ResponseIdentify and report operational issues or incidents during eventsRespond to emergencies or operational challenges as they ariseAssist with incident reporting and investigations when requiredCommunicate critical information to leadership and client partners Operational Excellence Support development and implementation of Standard Operating ProceduresConduct on-the-job training for staff and supervisorsEnsure operational areas are organized, maintained, and compliant with company standardsWhat We’re Looking ForMinimum Qualifications1–3 years of professional experience in event operations, security, venue operations, or a related fieldAt least 1 year of customer service, security, or event operations experienceStrong leadership and team management skillsExcellent communication skills (written and verbal)Ability to make sound decisions and exercise professional judgment in fast-paced situationsAbility to pass a background checkPreferred ExperienceEvent staffing or venue operationsSecurity operationsLaw enforcement, military, or EMS backgroundSchedule & AvailabilityThis Role Requires a Flexible Schedule, IncludingEveningsWeekendsHolidaysEvent nights and occasional overnight operationsCandidates must be able to monitor and respond to time-sensitive communications from clients, staff, and leadership.Physical RequirementsThis role involves working in active event environments and may include:Standing or walking for extended periods (up to 10 hours)Occasionally lifting, pushing, or pulling up to 45 lbsWorking indoors and outdoors in varying weather conditionsOccasional climbing, bending, or working in confined spacesWhy Join BEST Crowd Management?BEST Crowd Management is a leader in crowd management and event security services, supporting some of the most exciting venues and live events across the country.When you join BEST, you become part of a team that plays a critical role in creating safe, memorable experiences for thousands of fans and guests.✅ Lead teams✅ Support major events✅ Build a career in venue and event operationsIt is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.#BEST