Technical Support Engineer Bulgaria - Cohesity

Technical Support Engineer Bulgaria - CohesityJoin Cohesity as a Technical Support Engineer in Bulgaria and become part of a team that is reshaping data management.ResponsibilitiesWork with Cohesity customers to provide a timely resolution to technical issues that they may encounterUse available tools to investigate and troubleshoot technical issuesRecord customer interactions, including investigation, troubleshooting, and the resolution of issuesWork closely with Cohesity engineering and account management teamsDemonstrate considerable judgment in selecting methods and techniques for obtaining solutionsProvide the best experience possible for Cohesity customersManage workload to ensure that all customer issues are resolved in a timely mannerAssist in the development of comprehensive and reusable self-service solutions for future incidentsDevelop knowledge base articleQualificationsDegree in Computer Science, Information Systems or related field & graduating in 2025 or 2026Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quicklyOperating Systems Knowledge – Familiarity with Windows, macOS, LinuxNetworking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switchesBasic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or PythonMust be fluent in English. Additional languages would be an advantageApplicants must currently be in Bulgaria or Europe and be willing to relocate to BulgariaJ-18808-Ljbffr