Experience Center Supervisor

Salary: $23.80 HourlyLocation : Little Rock Convention & Visitors Bureau, ARJob Type: Full Time- Regular PositionJob Number: CVB-2026-05Department: Little Rock Convention & Visitors BureauDivision: Marketing & CommunicationsOpening Date: 05/01/2026Closing Date: 6/1/2026 11:59 PM CentralFLSA: Non-ExemptBargaining Unit: LRCVBSupervisory Responsibility?: YesOn-Line Applications Only?: YesDepartment:: LRCVBThe City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Objective & Safety/Security Sensitive DesignationJOB OBJECTIVE: To serve as the on-site operations supervisor of the Experience Center responsible for overseeing daily operations during public hours and ensuring a seamless, high-quality visitor experience; provides direct support to team and oversight of staffing, scheduling, and day-to-day team coordination to maintain consistent performance, particularly during peak hours, weekends, and special events, while maintaining a professional, welcoming, and customer-focused environment.This is a Safety-Sensitive Job for Purposes of the Arkansas Medical Marijuana Amendment.This position is not considered Essential Personnel under the LRCVB Inclement Weather policy.Essential FunctionsFor a complete list of essential job functions please click Minimum Qualifications, Additional Requirements and Supervisory ResponsibilitiesMust be available to work weekends and occasional after-hours events.Incumbents must be at least twenty-one (21) years of age due to the handling and/or service of alcoholic beverages in compliance with Arkansas state law.This position may require one or more of the following pre-employment screenings: drug and alcohol screening, or background investigation.Application RequirementsOnline applications onlyApplicant's answers to supplemental questions will be used to screen for minimum qualifications electronically.Please include a complete work history when completing application. List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.All communication regarding application status will be sent to candidates via text message/email address listed on account.You may check your inbox in your Careers/LittleRock account to review all notices sent to the email address associated with your applications.Applicants may check application status for any position by logging into their account at Careers/LittleRock or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.LRCVB Benefits - Full-Time EmployeesHealth Insurance - Cigna - Cost per pay periodBase Plan: Emp only: $16.53; Emp + Spouse: $291.88, Emp + Child(ren): $241.82; Family: $517.18.Buy-up 1 PlanEmp only: $51.69; Emp + Spouse: $365.74, Emp + Child(ren): $308.64; Family: $622.68.Buy-up 2 PlanEmp only: $64.37; Emp + Spouse: $392.34, Emp + Child(ren): $332.71; Family: $660.69.High Deductible PlanEmp only: $10.90; Emp + Spouse: $280.10, Emp + Child(ren): $231.13; Family: $500.34.Four (4) plans to choose from: Base Plan; Buy-up 1 Plan, Buy-up 2 Plan or High DeductibleBase Plan: $3,000 deductible (in network), $40 co-pay for PCP - $70 co-pay for specialist; Prescription co-pays: $0, $20, $40, $80 co-pay, $200 Rx deductible for Tier 2, 3, 4Buy-up 1 Plan: $2,000 deductible (in network), $30 co-pay for PCP - $60 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 co-pay; no additional Rx deductible.Buy-up 2 Plan: $1,000 deductible (in network), $25 co-pay for PCP - $50 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 co-pay; no additional Rx deductible.High-Deductible Plan: $2,500 deductible (in network), Prescriptions: Tier 1 10% after deductible; Tier 2 20% after deductible; Tier 3 30% after deductible; Tier 4 $80 co-pay after deductibleEffective 1st of the month following 30 days of regular full-time employmentDental Insurance - Emp: $0; Emp & Spouse: $11.90; Emp & Child: $16.62; Family: $31.58 per pay periodDelta Dental - $50 deductible except for Preventative Services; $0 deductible for Preventative ServicesMaximum of $1,000 annual benefit per person per calendar yearEffective 1st of the month following 30 days of regular full-time employmentVision Insurance - Emp: $4.02; Emp & Spouse: $7.64, Emp & Child: $8.24 and Family: $11.74 per pay periodDelta Vision - $0 deductible - co-pays and allowances; $10 co-pay for well vision exam (once every 12 months) plus $20 co-pay for materials lenses & frames or contact lens fitting & evaluation$150 allowance for frames (once every 24-month frames/12-month lenses)Or - Contact Lens - $150 allowance for contactsEffective 1st of the month following 30 days of regular full-time employmentLife Insurance LRCVB pays employee premium (dependent life not offered)2 times annual salary rounded to the nearest thousands of coverage to a maximum of $350,000Effective 1st of the month following 30 days of regular full-time employmentAccidental Death and Dismemberment LRCVB pays employee premium2 times annual salary rounded to the nearest thousands of coverageEffective 1st of the month following 30 days of regular full-time employmentLong Term Disability LRCVB pays employee premiumEffective the first day of the month following 30 days of regular full-time employment.Short Term Disability Voluntary employee pays premiumEffective the first day of the month following 30 days of regular full-time employment.Pension Automatic enrollment, effective the first day of regular full-time employmentDefined Benefits Plan: 4.5% employee contribution/9% employer contributionVested after 5 years of service; Normal retirement age is 65.Flexible Spending Account/ Health Savings Account -Choose from FSA (with Base, Buy-up 1 or Buyup 2 Plans), HSA (with High Deductible Plan) or Dependent Care Expenses,FSA - can enroll at Open Enrollment after one year of serviceHSA - can enroll during initial enrollment period or at Open EnrollmentDeferred Compensation Arkansas Diamond Plan - employee contribution only, no employer contribution. Voluntary Supplement Coverage AFLAC (accident, cancer, etc.) voluntary insurance for employee, spouse and/or child(ren); MASA - Medical Transport Solutions; Simple Will - available at open enrollment only; Voluntary additional Life and AD&D available for employees and dependents with One America or TransamericaTuition Assistance $1,000 per semester, up to $3,000 per calendar year, available after 6 months of employment. Paid Time Off (PTO) Leave PolicyYears of Service Accruedper Pay PeriodYearly PTO AccrualMax carryover0 - 3 years6.16160.163203 -10 years7.70200.2032010 - 20 years8.62224.1232020 + years10.16264.16320Short Term Disability (STD) Leave PolicyYears of Service Accruedper Pay PeriodYearly PTO AccrualMax carryoverAll1.8548.101000Unused PTO hours in excess of the maximum will be transferred to STD account annually up to the maximum carryover for STD hours.01 Are you willing to start at $23.80/hourly? YesNo02 Are you twenty-one (21) years of age? (NOTE: this is a requirement for this position) YesNo03 Do you have experience in tourism, hospitality, retail, or a related field? YesNo04 If yes, please describe your experience in tourism, hospitality, or retail, including the type of work performed and your responsibilities. (Please ensure this information is included in your work history.) If not applicable, please enter N/A. 05 Are you able and willing to work evenings, weekends, and holidays as required? (NOTE: weekends are required for this position) YesNo06 How did you find out about this particular position? LRJobs.LittleRock.govFacebook/Social MediaArkansas BusinessKARK4/FOX16 Social Media LiveNewspaper (Arkansas Democrat Gazette or El Latino)City EmployeeFriend or relative who does not work for the CityInternet Search Engine (Google, Yahoo, Bing)Career Builder/IndeedGovernment JobsIndeedCollege/University Career PageCareer FairVirtual Job FairCareer Counselor (Military or Goodwill, Workforce)Re-entry Program (Community Programs)Department of Workforce ServicesProfessional AssociationOtherRequired Question