Division Manager - Legal Support Services
EWORD Solutions, a Rapid Care Group company, delivers comprehensive legal support services – from transcription and e-filing to records retrieval and medical review – designed to help California workers' compensation and personal injury law firms. The company seeks an experienced Division Manager to drive growth, profitability, and exceptional client service.Key ResponsibilitiesManage daily operations and ensure division performance meets strategic and contractual goalsDevelop, implement, and monitor business plans, budgets, and policies to support growth and profitabilityLead, coach, and evaluate team members engaged in legal support workWork closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagementCollaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectationsRespond to client inquiries and resolve operational issues promptlyEnsure compliance with company policies, legal standards, and industry best practicesRepresent the company’s values and commitment to quality in every interactionQualificationsBachelor’s degree in business administration, pre-law, or related field requiredMinimum 5 years of management experience, with 3 years in a supervisory role in a service-based or legal support environment preferredProven experience supporting sales or business development efforts in a service-oriented environmentDemonstrated experience in strategic planning, budget management, and process improvementStrong interpersonal, leadership, and communication skillsHigh level of proficiency with modern productivity and workflow softwareStrong analytical and decision-making skills in a fast-paced settingPowered by JazzHRid0fdBVgwi