Gap Inc. Director - Strategy

About Gap Inc.At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.Our portfolio-Old Navy, Gap, Banana Republic, and Athleta-each brings a distinct point of view to how we show up in the world and serve our customers.Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.We're driven by a shared purpose: to bridge gaps-between people, perspectives, and possibilities-to create a better world.We're building a team that performs at a high level-people who think boldly, take ownership, and turn ideas into impact. If you're ready to learn fast and help shape what's next, you'll fit right in.About The RoleIn this role you'll work front and center in defining the best path forward for Encore - the Gap Inc. Membership Program. All the style, all the access, one amazing membership. Through rigorous analyses, focus on our customers, creative thinking, and deep partnership with the Brands, we develop the strategic direction for the program. The Encore strategy team identifies and evaluates opportunities to grow customer loyalty and partners closely with Brand Experience Leaders todrive customer engagement. You will drive critical projects, work cross-functionally, and provide outside-in perspective to the organizationWhat You'll DoServe as a strategic leader on loyalty strategy, leading the development of the long-range plan and annual plan, and drive strategy governance to track progress and assess risks and opportunitiesWork with the Brand Experience Leaders, Encore Market Lead, Partnerships Lead, Marketing, and Payments to concept and execute loyalty strategies that drive customer engagement and retentionPartner with consumer insights and customer analytics to embed consumer learnings into our business strategiesDevelop clear, compelling, data-backed recommendations for key stakeholder conversations, including Board of Directors, Gap Inc. Senior Leadership Team, and Brand Leadership TeamsSupport cross functional business partners with analytical insights and problem solvingMonitor, analyze, and iterate on the effectiveness ofinitiatives using quantitative and qualitative data,identifyingareas for improvement and innovation to meet evolving customer expectationsMentor team members,providingstrategic guidance, thought leadership, and elevating analytical rigor and business acumenDrive loyalty strategy initiatives and transformation efforts from identification through implication, including:Identifying key issues, structuring problems, and developing and delivering on work plans that drive value creationEvaluating new business opportunities, assessing market potential, evaluating brand/customer fit, analyzing competitive positioning, and developing accompanying business casesLeading cross-functional teamsSynthesizing findings, articulating clear and compelling storylines and the supporting materials to communicate recommendations to senior leadersWho You Are10+years experience, preferably with experience in apparel, retail, strategy, or strategy consulting - MBA is preferredProventrack recordof developing and implementing innovative customer experience strategies, particularly in loyalty or retailEntrepreneurial mindset, witha track recordof building new capabilities or supporting a business through a transformation periodDemonstratedtrack recordas an outstanding problem solver and strategic thinker with the ability to quicklyidentifykey issues and develop hypothesesAbility to translate complex ideas and dispersed information into simple, actionable recommendationsStrong analytical and financial modeling skills, with ability to oversee and provide direction to cross-functional partners and/or more junior team membersOrganizational skills, including planning, time management, and attention to detailStrong business acumen related to consumer facing businesses and ability to assess impact of decisions on overall business performanceStrength in written and oral communication with proven ability to connect and influence with senior executivesAbility to work collaboratively with internal teams, senior management, and external partners to drive business resultsBenefits At Gap Inc.Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.One of the most competitive Paid Time Off plans in the industry.*Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*Employee stock purchase plan.*Medical, dental, vision and life insurance.* See more of the benefits we offer.For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.Salary Range: $175,000 - $227,500 USDEmployee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.