Technical Support

IT Support Specialist / Desktop Support AnalystLocation: Uniondale, NY (Hybrid - 3 days onsite / 2 remote)Schedule: Monday-Friday | 9:00 AM - 5:00 PMOn-Call Rotation RequiredSalary: $60,000 - $65,000We are seeking an experienced IT Support Specialist / Desktop Support Analyst to provide hands-on technical support in a fast-paced professional services environment. This role will be responsible for delivering high-quality end-user support, troubleshooting hardware and software issues, supporting onboarding and offboarding activities, and maintaining user productivity across desktop, mobile, collaboration, and enterprise business applications.The ideal candidate will have strong experience in desktop support, user administration, device deployment, and troubleshooting within a Windows-based enterprise environment, with exposure to legal, financial services, or document-heavy professional environments being a strong plus.ResponsibilitiesProvide day-to-day technical support for end users, troubleshooting and resolving hardware, software, and connectivity issues. Respond to and manage helpdesk tickets using ITSM tools, ensuring timely resolution and excellent customer service. Support and maintain desktop/laptop hardware, peripherals, printers, and mobile devices. Install, configure, and troubleshoot Windows 11 and Microsoft 365 environments. Perform workstation deployments, imaging, setup, and user configurations for new hires and hardware refreshes. Manage onboarding and offboarding processes, including account provisioning, equipment setup, and access management. Coordinate office equipment moves, workstation setups, and technology installations. Provide support for conference room technologies and assist with audio/video meeting setups (Zoom Meetings, Zoom Rooms, Zoom Phone). Support mobile devices, including setup, configuration, and troubleshooting using Microsoft Intune. Provide support for enterprise document and workflow platforms including DocuSign, eFax Corporate, Chromeriver, and PDF/document tools (Tungsten PDF / Kofax Power PDF). Support legal and document management systems such as NetDocuments, Clio, FileTrail, Litera, Dictalogic, nQ ZebraWorks, and Aderant iTimeKeep as needed. Manage and resolve tickets through Freshservice and provide remote troubleshooting using NinjaOne. Participate in IT projects, upgrades, migrations, and system rollouts as assigned. Participate in an on-call rotation to support after-hours technical issues. Required Qualifications3+ years of experience in Desktop Support, Helpdesk, or Technical SupportStrong hands-on experience with Windows 11 environmentsStrong experience supporting Microsoft 365 (Outlook, Teams, Word, Excel, OneDrive)Experience with ITSM/ticketing systems (e.g., Freshservice or similar)Experience with remote support tools (e.g., NinjaOne or similar)Experience with hardware deployment, imaging, and workstation configurationExperience with user onboarding/offboarding processesExperience supporting mobile devices (iOS/Android) using Microsoft Intune or similar MDM toolsStrong troubleshooting skills across hardware, software, printers, and connectivityExperience supporting conference room audio/video systems (Zoom preferred)Strong communication, customer service, and interpersonal skillsAbility to manage multiple priorities in a fast-paced environmentAbility to work independently and collaborativelyPreferred QualificationsExperience supporting legal or professional services environments (law firms, financial services, consulting firms)Experience with legal document management systems such as NetDocuments, Clio, FileTrail, Litera, Dictalogic, or nQ ZebraWorksExperience supporting enterprise document workflow and e-signature tools (DocuSign, eFax Corporate, Chromeriver)Experience supporting PDF/document management tools (Tungsten PDF / Kofax Power PDF)Experience with billing/time entry tools such as Aderant iTimeKeepFamiliarity with enterprise collaboration tools such as Zoom Phone, Zoom Meetings, and Zoom RoomsIT certifications such as CompTIA A+, Microsoft Certified, or similarAssociate’s or Bachelor’s degree in Information Technology or related fieldWork EnvironmentHybrid schedule (3 days onsite / 2 days remote)Collaborative professional services environmentExposure to legal, financial, and enterprise document workflowsRotating on-call support coverageEqual Opportunity EmployerPRO038Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.