Program Technician III (JC-518036) - External Affairs Division/ Consumer Affairs Branch (CAB)/ Phone Operations Unit B

Position DetailsJob Code #:JC-518036Position #(s):680-163-9929-006Working Title: Program Technician III Classification:PROGRAM TECHNICIAN III$4,329.00 - $5,425.00Effective July 1, 2025, CalHR launched the Personal Leave Program (PLP) 2025 with Pay Differential 386. PLP 2025 temporarily reduces state employee pay in exchange for leave hours to help address budget shortfalls. Salary ranges in this posting exclude the temporary reduction. For details, visit CalHR’s Personnel Leave Program (PLP) page.New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.# of Positions: 1Work Location:San Francisco CountyTelework:In OfficeJob Type:Permanent, Full TimeFinal Filing Date: 5/22/2026Department Information External Affairs Division/ Consumer Affairs Branch (CAB)/ Phone Operations Unit B: The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results.Our division oversees seven key functions:Public & Media RelationsCreative ServicesConsumer AdvocacyInternal & Executive CommunicationsStrategic Programs & PartnershipsLocal Government & Community EngagementPublic Participation & Engagement Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter.Job Description and DutiesUnder the general direction of a Consumer Services Manager, the incumbent performs administrative, organizational, and technical duties to support work involving receiving consumer complaints and inquiries against investor-owned utilities. The Consumer Affairs Branch (CAB) serves as the first responders for California utility consumers. CAB collects and resolves consumer complaints, establishes, and enforces rules and regulations for regulated utilities, and investigates allegations of utility waste, fraud, and abuse. The Consumer Affairs Branch (CAB) is the unit within the External Affairs Division responsible for assisting consumers with complaint resolution and for providing information about utility providers.You will find additional information about the job in the Duty Statement.Special RequirementsIt is strongly encouraged to apply through your CalCareer Account at www.jobs.ca.govElectronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline.Foreign education credential evaluation services can be found at https://www.naces.orgEmployment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered. Only the most qualified candidates will be invited to an interview.Per CCR 249.3, this job control may be used to fill subsequent vacancies.Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Final Filing Date: 5/22/2026Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. Required Application Package DocumentsThe following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.