IT Technical Proctor for Professional Exam

ABOUT UNIO TECH SOLUTIONS Unio Tech Solutions offers a full range of IT services and special projects for Fortune 500 companies, government agencies and the largest brands throughout Canada and the USA. Our services include technology relocation (disconnecting and reconnecting computer hardware during office moves – monitors, docks, keyboards, mice), installation of new equipment, IT Inventories, exam proctoring, cable management, secure electronic recycling, server room services, AV services and office decommissioning. Our clients include companies such as GE, Puma, Ford, Uber, Sephora, Home Depot. JOB SUMMARY We are looking for responsible, tech savvy and enthusiastic individuals to help with a special project – it is the role of Technical Proctor for a prototype high stakes’ professional exam. Your job is to provide hands-on IT support to students writing this prototype exam. DATES & HOURS: This is a contract position working 1-2 days (online training) in the first two weeks of October (approx. 2 hours per session), 1 set-up day for IT hardware (October 23th - approx. 2-3 hours) and 3 days in a row onsite Thursday, Friday, Saturday (October 24, 25, 26, 2024) directly at the proctoring test centers. Hours will be approximately 9 hours per day for the 3 exam days. The ideal candidate works well independently, has excellent communication skills and the ability to troubleshoot technical problems quickly in an exam setting. Important: Those applying for the position should not be law school students, anyone who intends to take the bar exam, law school staff, or anyone associated with bar prep companies. JOB RESPONSIBILITIES INCLUDE: Providing Technical Support to the Exam Proctor including the following processes: Downloading of a single back-up exam to each back-up device on-site. Set-up of back-up devices on-site prior to exam session. Support exam proctors with exam upload checks. Support exam proctors with resuming candidate exams where required. Network connectivity troubleshooting. Student exam IT Support such as swapping a student laptop with a backup laptop if they cannot access the exam online or have Wi-Fi connectivity issues. Pre-exam support including receiving back-up laptops, testing their Wi-Fi and bringing them to the test centers. TECHNICAL SKILLS REQUIRED: Proficiency in Windows and Mac operating systems: Expertise in troubleshooting and resolving common issues on Windows and Mac environments. Network connectivity troubleshooting: Strong knowledge of diagnosing and resolving Wi-Fi and connection problems. Technical support experience: Proven track record in a technical support or IT helpdesk role, providing effective solutions to end-users. Familiarity with exam software: Experience with online exam tools and platforms. Technical Proctors will be provided with training to support the above functionality. OTHER QUALIFICATIONS: - Strong communication skills and ability to demonstrate a high level of professionalism. - Ability to remain calm and composed to support test-takers writing an exam in a high stakes environment. - Ability to pass a criminal records check. - Availability to work the dates and hours during the exams in your city/state. - Applicant may not have applied or be in the process of applying to pass the bar exam. - IT certifications: Certifications in IT support or related fields (e.g., CompTIA A+, - Microsoft Certified: Modern Desktop Administrator) are an asset. - Exam administration: Previous experience with supporting candidate exam sessions is an asset. - Those with a valid driver’s license, and a car are an asset. APPLICATION PROCESS: Please submit your resume and cover letter through Indeed. Those candidates who meet our requirements will be contacted for an interview. Job Type: Contract Pay: $18.00 - $26.00 per hour Work Location: In person