Evening Hotel Guest Service Representative

Job Description Evening Hotel Guest Service Representative, Hampton Inn & Suites Glendale WestgateJoin a 2025 USA Today Top Workplace Winner!***This position comes with a $500 SIGN ON BONUS!***Starting at $17-$18 per hour based on experienceMust be able to work 5 days a week, including weekends, from 2pm-10pmMust have a minimum of 1 year of customer service experienceWhy Youll Love Working HereThe Evening Hotel Guest Service Representative position is more than a job, its a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.We take great pride in the inclusive environment weve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn & Suites Glendale Westgate.How Youll Make An ImpactThe Evening Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the propertys phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipmentProvides highest level of service by anticipating, listening attentively, and responding promptly to guests requests and complaints to meet and exceed guest expectationsQuickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenueWhat Success Looks LikesCustomer service experienceAccurate cash handling experienceStrong oral and written communication and interpersonal skillsStrong attention to detail, organization, and follow-up abilitiesPositive attitude, outgoing, friendlyAbility to work effectively and efficiently in a fast-paced settingWhat Will You Get At NCG Hospitality?The Hampton Inn & Suites Glendale Westgate is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.Career DevelopmentPersonalized career pathing and skill developmentLeadership and mentorship programsEducational and certification reimbursementTeam Member PerksWorldwide hotel discounts and free stays at NCG Hospitality managed hotelsCatch of the Day earn bonuses for going above and beyond to support team and guestsEveryone Sells earn cash for bringing in business to our propertiesPaid Volunteer hours Earn money for community serviceHealth & Wellness BenefitsMedical, dental, and vision plansPaid sick time and Paid Time OffVirtual telehealth access and employee assistance resourcesMonthly health and fitness reimbursement programsFinancial SupportSame-day pay optionsReferral bonus earn cash for bringing great team members401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%Ready To Grow With Us?Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.NCG Hospitality is proud to be an Equal Opportunity Employer.