Desktop Support Specialist

Desktop SupportClient Site: Whippany, NJResponsibilities:Provide technical assistance with computer hardware and softwareA/V hardware supportRecommend hardware and/or software improvementsUtilize Intune to manage devicesTrack customer issues and resolutionsHandle tickets in a timely mannerExperience with Service Now and ADWork independently or with managers or other techsHave strong CS experience dealing with end-usersProvide regular feedback consistent with the needs of the team and the environment for ongoing improvementsBe able to work overtime when requested or necessary, rotating shiftsBe able to multitask and prioritize many different projects, supporting multiple sitesQualifications:Bachelor's Degree (or equivalent experience)1-2 years years of technical experienceAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanorTeachableAble to hit the ground runningAble to pass a background check/drug test prior to starting