Customer Support Engineering Manager

A company is looking for a Customer Support Engineering Manager. Key Responsibilities Troubleshoot and resolve client and vendor issues through collaboration and information gathering Proactively improve internal operational processes and update documentation based on findings Engage with internal teams to develop new features and provide training and feedback to support teams Required Qualifications Bachelor's degree in Business, Economics, Health Administration, Engineering, or Health Informatics preferred 5+ years of professional experience with increasing responsibilities Proven ability to manage and deliver on various projects independently Strong technical acumen and curiosity towards integration technologies Extensive experience with API or HL7 integrations