Customer Retention Specialist - State Farm Agent Team Member

Customer Retention SpecialistWe are looking for a dependable and detail-oriented Customer Retention Specialist to support our team in maintaining strong relationships with our customers. This role plays an important part in keeping our agency connected with clients through consistent communication and thoughtful follow-up. This is a great opportunity for someone looking to get started in the insurance industry, with the potential to grow into a licensed role based on performance and interest.Responsibilities:Write and send handwritten cards to customers for relationship building and retentionSchedule appointments for producers via text and follow up as neededAssist with general office tasks and day-to-day operationsSupport the team in maintaining consistent communication with clientsHelp ensure a positive and professional customer experienceQualifications:Strong attention to detail and organization skillsComfortable communicating via text and written communicationDependable and able to follow through on tasksPositive attitude and willingness to learnAbility to work independently and as part of a teamCompensation & Growth:Starting pay: $10/hourUnlicensed position with opportunity for growthPotential to obtain insurance licensing based on performance and interestMy team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Charlotte, NC and help customers with their insurance and financial services needs, including:Auto insuranceHome insuranceLife insuranceRetirement planningState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.