FRONT DESK ASSOCIATE

JOB TYPE: Full-time with benefits SCHEDULE: 8 hour shift LOCATION: Williamsburg, in-person OVERVIEW: Our Front Desk Associate is the first and last person to represent Peninsula Dermatology to patients and therefore has a significant responsibility in creating a great first impression and for maintaining it throughout the check-in and check-out process. They need to make patients feel welcome when they call for a new appointment or, if necessary, to cancel or reschedule an existing appointment. They also need to be courteous and professional when collecting information needed to create or update a patient’s chart or when collecting deductibles or co-pays as applicable. DUTIES & RESPONSIBILITIES: Welcomes patients and visitors by greeting them in person or on the phone and by answering or referring inquiries Schedules patient appointments while complying with provider’s scheduling rules Keeps patient appointments on track by notifying providers or medical assistants of patient’s arrival Comforts patients by anticipating their needs, answering their questions, and maintaining the reception area in a neat and orderly manner Ensures availability of treatment information by filing and retrieving patient records Maintains patient accounts by obtaining, recording, and updating personal and financial information in their charts Protects patients’ rights and privacy by maintaining strict confidentiality of personal and financial information in accordance with HIPAA Processes and files scanned documents that come into the office daily Collects co-pays and balances due upon patient’s arrival KNOWLEDGE, SKILLS & ABILITIES: Must have superior interpersonal and communication skills in person and on the phone Must have a caring attitude and be able to show genuine empathy toward patients Must have the ability to work with clinical staff and handle pressure working with multiple providers Must be able to multi-task and manage time to ensure assigned work is done on time and in a professional manner Must be comfortable and proficient working with electronic medical record systems while scheduling patient appointments and resolving other patient concerns Must have a high attention to detail and accuracy and have superior organizational skills Must be trustworthy and flexible EDUCATION & EXPERIENCE: Must possess a high school diploma or equivalent Two years of experience in a medical practice is desired Dermatology experience is a plus APPLICATIONS: Please submit resumes via email to jobs@peninsuladerm.com