General Manager - Miami Station

Job DescriptionPosted Friday, January 16, 2026 at 5:00 AMYour PurposeAsaStation General Manageron theBrightline Guest Experience Team, you will lead stationoperationsfor one or several locations. With a focus on financial performance, operational excellence, and guestand team satisfaction, you will inspire a culture of hospitality and collaboration while managing the station's complex and dynamic environment.If you dare to lead, build strong relationships with people across different perspectives, and are driven to make things happen for yourTeammates, this is the perfect opportunity!Your RoleInspire and LeadFoster aGuest-first culture by aligningTeammates with Brightline's vision, mission, and values. Lead by example to create an engaged and high-performing team.Operational ExcellenceOversee all aspects of station operations, includingFood&Beverage, retail, baggage handling, parking, cleanliness, and the maintenance of station facilities. Ensure the stationremainsin top condition, with preventative maintenance andtimelyrepairs. Manage adherence to all contracts, licenses, and permits.Team LeadershipMentor, develop, and inspireTeammates to achieve their full potential. Lead daily briefings,establishcommunication cadences, and reinforce Brightline's culture and values.Guest SatisfactionChampion a culture of service excellence by continuouslymonitoringGuest feedback, analyzing satisfaction metrics, and implementing strategic initiatives to exceed expectations and enhance loyalty.Guest RecoveryAddress and resolveGuest complaints promptly and effectively, ensuring a positive recovery experience. Proactively prevent escalations andidentifyopportunities for improvement.Financial StewardshipManage budgets, control costs, and analyze performance metrics. Develop and implement strategies to achieve and exceed revenue goals,profitability,and operational efficiency.Safety and SecurityMaintain the highest standards of safety and security forGuests andTeammates. Ensure compliance with all health, safety, and regulatory standards, and serve as a vigilant steward of Brightline's commitment to a safe operating environment.Food & Beverage OperationsOwnthe station-level Food & Beverage and Retail performance, with accountability for revenue, margin, quality, speed of service, and Guest satisfaction.Execute Brightline's F&B and Retail strategies at the station level, balancing brand standards with local relevance and Guest preferences.Partner with centralized F&B, Retail, andProcurementteams tooptimizemenu mix, pricing, merchandising, inventory controls, and waste reduction.Monitor and manage KPIs includingRevenue per Guest, labor productivity, shrinkage, and Guest feedback.Pop-Ups, Activations & Experiential RevenuePlan, execute, and continuously improve station-based pop-ups, seasonal activations, and experiential moments that drive incremental revenue and elevate the Guest experience.Serve as the station owner for local activations, partnering with Marketing, Partnerships, and approved vendors to deliver events on time, on brand, and on budget.Identify and support local partnership opportunities aligned with Brightline's brand and Guest profile.Ensure all activations areROI driven andoperationally sound, safe, compliant, and supported byproperly trainedTeammates.Nurture Relationships with StakeholdersBuild andmaintaina strong partnership with key stakeholders. Act as a key liaison to ensure seamless integration of station operations with vendors and contractors.Standard Operating Procedures (SOPs)Ensure strict adherence to all SOPs, policies, and procedures. Regularly review, refine, and fine-tune them to ensure operational efficiency, compliance, and alignment with Brightline's strategic goals.Partner with Rail Operations, contractors, and vendors to optimizestation performance.Partner with the Sales and Marketing Team for branding, events, promotions, site inspection and more.Partner with IT for a state-of-the-artdigital experience forGuests andTeammates.Ensure a seamless Guest andTeammate experience through cross-functional collaboration.InnovationContinuously seek creative solutions to enhance operational efficiency,Guest satisfaction, and team engagement.Managerial ResponsibilityDirect supervisory responsibility, including theabilityto hire, transfer, suspend, layoff, recall, promote, discharge, assign,reward or discipline or effectively recommend such actions.Experience & QualificationsRequired Education and Experience:Minimum of five (5)years of leadership experience in a fast-paced, multi-functional hospitality or service environment.A bachelor's degree is preferred but notrequired.Proven expertiseinGuest management, food and beverageoperations, and process optimization.Demonstrated success driving revenue through execution of promotions, pop-ups, activations, or seasonal programming.Demonstrated financial acumen and experience managing operational metrics.Familiarity with developing policies, resolving conflicts, and improving operational performance.Knowledge Skills & AbilitiesStrong leadership and delegation skills with the ability to motivate cross-functional teams.Excellent communication and interpersonal skills for engaging with Guests,Teammates, and stakeholders.Ability to guide teams through change with clarity and empathy; role-models desired behaviors.Proficiencyin Microsoft Office, including Excel, Word, and PowerPoint.Adaptability to 24/7 operational demands, including weekends and holidays.Knowledge of health regulations and safety standards is a plus.Works in a clean, air-conditioned office space, free of noise, dust, and humidity.Physical DemandsRegularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. This position is very active, and the employee frequently is required to stand, walk, stoop, kneel, crouch, or crawl all day.The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds.No specific vision requirements.Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury.TravelNoneCombine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while makinghistory asthe only privately funded rapid rail service in the country.Brightlineis an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.Miami Central Station, 200 NW 1 Avenue, Miami, Florida, United States of America #J-18808-Ljbffr