Customer Relationship Manager/Administrator

Company DescriptionAbout Learning, Inc. is a leader in educational and training solutions, dedicated to enhancing the quality and impact of learning. Collaborating with renowned organizations such as the Peace Corps, Boeing, and Chicago Public Schools, we design engaging and dynamic instructional programs. Our tools, including the Learning Type Measure and 4MAT Framework, are widely used by corporate and educational professionals worldwide to improve learning outcomes. Our Corporate Division serves training professionals, while our Education Division supports K-16 educators and administrators. With an international presence, About Learning strives to bring effective learning models to a global audience.About Learning, Inc., an internationally respected leader in educational innovation, professional development, and training solutions, is seeking an exceptional Part-Time Customer Service Specialist to support our growing community of educators, trainers, schools, universities, and organizational clients.This role is ideal for an articulate, service-oriented professional who takes pride in creating outstanding customer experiences and representing a globally recognized learning brand with warmth, professionalism, and care.The ideal candidate is highly organized, an excellent communicator, and deeply committed to helping customers receive timely support, clear answers, and an exceptional level of service.Key ResponsibilitiesIn this role, you will serve as an important point of connection between About Learning and our valued customers across the United States.Customer Outreach & Relationship SupportContact prospective customers who have expressed interest in About Learning’s products, certifications, software, and training solutionsFollow up on inquiries in a timely, professional, and engaging mannerBuild positive relationships that reflect the company’s reputation for excellence and trustCustomer Service & Problem ResolutionRespond promptly to customer questions regarding products, services, training, and order statusTroubleshoot concerns and resolve issues with professionalism, empathy, and attention to detailEnsure every interaction reflects the highest standards of respect, responsiveness, and service qualityOrder Fulfillment & ShippingPrepare, package, and ship customer orders accurately and efficiently to destinations throughout the United StatesCoordinate shipping logistics and maintain organized records of outgoing ordersMonitor order fulfillment processes to ensure timely delivery and customer satisfactionQualificationsWe are looking for a professional who brings both excellent communication skills and a heart for service.Preferred QualificationsOutstanding verbal and written communication skillsHighly articulate, professional, and personableStrong customer service mindset with a commitment to excellenceAbility to manage multiple tasks with accuracy and efficiencyComfortable handling phone calls, email correspondence, and shipping logisticsStrong problem-solving skills and sound judgmentExperience in customer service, office support, educational services, or client relations preferredFamiliarity with Microsoft Office, CRM systems, and shipping platforms is a plusWho Will Thrive in This RoleThis position is ideal for someone who:Enjoys serving educators, trainers, and organizational leadersRepresents a premium brand with professionalism and graceValues precision, responsiveness, and meaningful customer relationshipsWorks well independently while contributing to a collaborative team cultureAppreciates being part of a mission-driven educational company with global impactAbout Learning, Inc.About Learning, Inc. is an internationally known educational and training company with a long-standing reputation for transforming teaching, leadership development, and learning effectiveness through innovative frameworks, professional certifications, and AI-powered learning solutions.Joining our team means becoming part of an organization dedicated to helping individuals and institutions improve the quality of learning worldwide.