Office Operations Manager

Office Operations ManagerSouthwick, MA | Full-TimeAbout the RoleTynic Landscaping is an established, growing landscape company looking for a highly organized and driven Office Operations Manager to help support and scale our business.This is not a typical admin role, we are looking for someone who wants to take ownership of our office operations, play a key role in improving processes, and directly impact customer and employee experience.You'll serve as the central hub between customers, field operations, and leadership, ensuring the business runs smoothly as we continue to grow.What You'll DoYou will take ownership of core administrative and operational functions, including:Customer service & communicationAccounts receivable and billingPayroll and HR administrationInternal coordination across teamsProcess improvement and operational supportThis role is ideal for someone who thrives in a fast-paced environment and wants to grow into a long-term position with increasing responsibility.What We're Looking For3+ years in office administration, operations, or similar roleStrong experience with billing, AR, and payrollHighly organized with strong attention to detailComfortable managing multiple priorities and deadlinesStrong communicator who can work with customers and internal teamsExperience in landscaping, construction, or service-based business is a plusFamiliarity with systems like QuickBooks, Paychex, and CRM tools (LMN a plus)Compensation & Benefits$28-$33/hr (or $58-$68k), depending on candidate qualificationsAnnual bonus based on company performancePaid time off + holidaysHealth insurance options401(k) with company matchOpportunities for growth and career advancementWhy Join Tynic LandscapingGrowing and stable company with strong leadership and reputationHigh-impact role with real ownershipOpportunity to grow into a larger operational roleDirect visibility into the business and decision-makingCore ResponsibilitiesCustomer Service & CommunicationServe as primary point of contact for customer inquiriesManage high-volume calls and emailsCoordinate with operations to resolve service issuesEnsure timely follow-up and customer satisfactionAccounts Receivable & BillingGenerate and send invoices across service linesApply and track incoming payments (ACH, check, card)Monitor aging reports and follow up on overdue balancesResolve billing discrepanciesReport AR status to leadershipPayroll & HR AdministrationProcess weekly payroll through PaychexVerify hours with operations teamTrack PTO and employee time-offSupport onboarding/offboarding and employee documentationMaintain accurate and confidential employee recordsOffice & Financial CoordinationCoordinate with vendors, CPA, insurance, and bookkeeping partnersManage bank deposits Maintain organized filing systems and documentationOrder and manage office suppliesOperations Support & Process ImprovementSupport leadership with reporting and coordinationAssist in improving workflows and internal processesMaintain CRM (LMN) data accuracyHelp ensure smooth day-to-day operations across teams