Customer Success/ Account Manager

Account/Customer Success Manager (Advertising & Paid Media)We're looking for an experienced, commercially minded Account/Customer Success Manager to partner with advertisers and agencies and help them drive stronger performance from their paid media investments. This role is ideal for someone with a background in digital advertising or performance marketing who enjoys working directly with clients and turning data into action.What You'll DoManage a portfolio of enterprise advertising and agency clients as a trusted strategic partnerLead onboarding, adoption, and ongoing optimization to ensure customers achieve clear ROITranslate paid media performance, attribution, and analytics into actionable insightsDeliver QBRs/EBRs and enablement sessions focused on marketing performancePartner cross-functionally with Sales, Product, Marketing, and Engineering to support retention and growthIdentify renewal risks and expansion opportunities within existing accountsWhat We're Looking For5–8 years of experience in Customer Success, Account Management, or Paid Media / Digital MarketingStrong understanding of performance marketing platforms (Google Ads, PMAX, Meta, TikTok, LinkedIn, etc.)Experience working with attribution models, analytics, and ROI reportingAbility to work with senior stakeholders and communicate complex ideas clearlyCommercial mindset with experience supporting renewals or account growthBonus: experience working at or with media agencies; familiarity with CS tools like Salesforce or HubSpotWhy You'll Love This RoleWork closely with sophisticated advertisers and agency partnersMake a direct impact on customer outcomes, retention, and product evolutionJoin a fast-growing, collaborative SaaS environmentHybrid work setup with flexibility-Based in ChicagoIf you're an advertising or paid media professional looking to move into a strategic, customer-facing role, we'd love to hear from you.#J-18808-Ljbffr