Tier 2 Remote Support

Overview In this contract role, you will provide remote system administration, maintenance, and operational support for Windows and Unix workstations. You will troubleshoot issues and apply resolutions remotely, including software installations and service requests via tools like SMS, Remote Desktop, and Active Directory. The position requires completion of training in the first months and a certification such as A+/Net+ or higher. You’ll work nights (Mon-Fri, 10pm-6am) in a fast-paced environment, collaborating with cross-functional teams to keep desktop systems reliable and secure. ResponsibilitiesProvide remote system administration and maintenance for Windows/Unix workstationsTroubleshoot desktop problems and implement remote resolutionsPerform software installations and issue resolutions via ticketing systemsUtilize tools such as SMS, Remote Desktop Connection, and Active DirectoryManage user accounts and service requests; participate in incident resolutionSupport Microsoft Exchange and Microsoft Office applicationsCollaborate with teammates in a fast-paced environment Key requirements3+ years of experience with technical background in Windows and Unix operating systemsMust have Windows XP experienceCertification: A+/Net+ or higher upon submissionExperience with hardware platforms and software packagesKnowledge of Remedy or similar ticketing systems is a plusStrong communication and customer service skillsAbility to multitask and adapt in a dynamic environmentProficiency with Active Directory and Microsoft ExchangeExperience with software installation and troubleshootingFamiliarity with network/internet applications and protocolscommunicationcustomer serviceteam playerSMSRemote Desktop ConnectionActive Directory