Desktop Support Technician

Do you love snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you’re looking for!At PIM, We Make The Brands You Love®. Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise.We are looking for a Desktop Support Technician interested in working with a top ranked and growing snack company, to join our IT business at PIM’s Headquarters in Park Ridge, New Jersey. This position will work with PIM Brands onsite and report to our Associate Director in IT.Overview:The Desktop Support Technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems. This person will collaborate with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests.Key Responsibilities:Monitor helpdesk ticket queue and participate in ticket resolution in a prompt and professional mannerProvide support to onsite and remote PIM Brands users relating to both hardware and software problems Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge locationAssist in performing necessary upgrades and configurations to support business growthThoroughly document issues, as well as the analysis and design required for resolution, and contribute to the department knowledge base as appropriateAssist other IT team members in project work where neededProvide both oral and written status updates to managementDemonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do mannerOther duties as assigned by managementWork outside of normal business hours may be required, based on project requirements or urgent business needsLifting and moving of objects weighing up to 25 lbs.QualificationsQualifications:Bachelor’s Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferred3+ years of experience supporting Windows operating systems in an enterprise/corporate environment preferredExperience supporting iOS mobile devices requiredExperience with Office 365, SAP, Active Directory and SharePoint preferredExperience supporting Macs is a plusSelf-directed with an ability to work both independently and cross-functionallyAbility to communicate technical information clearly to non-IT associates, in a positive and constructive manner Superior written, oral communication and presentation skills with experience communicating effectively with all levels of management; ability to document ideas concisely and quicklyAbility to organize, prioritize, and follow up independentlyIn-depth knowledge of support methodologies and principlesExcellent customer service skillsStrong desire to learn new systems and technologiesStrong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environmentAbility and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on eachAbility to work independently and make timely decisions in alignment with business goalsAbility to take ownership of an issue or project and the dedication to see it through to completion Worksite:The PIM Brands Global Headquarters in Park Ridge, New JerseyThe role requires working on-site: Monday thru Friday. Summer Fridays between Memorial Day weekend and Labor Day weekendEstimated travel up to 5% to the Somerset manufacturing location We are proud to offer: The pay range for this position is $23.00 to $28.00 per hour. PIM Brands takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much moreTotal compensation package including bonus, 401(k) plan match and other incentives (*based on eligibility and position)Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of lifePersonal time off, vacation time, floating days and observed holidaysBusiness casual dressEntrepreneurial and innovative culture offering the opportunity for internal career advancementProfessional development and training opportunities offered across the organizationAwards & Accolades: America’s Best Workplaces - 2026Best Places to Work in NJ – 2025Advocate of the Year Award - 2024Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development - 2024Recognized by New Jersey Business Magazine - 2024Top 50 Employer in New Jersey #10 Candy Company in North America #26 Global Candy Company Makers of Welch’s - #1 Fruit Snack in U.S.Top 100 Privately Owned Company in the Metro NYC MarketPIM Brands is an Equal Opportunity EmployerPIM Brands is an e-Verify EmployerPIM123