Infrastructure Program Manager

Technology Delivery team. In this role, you will own the day-to-day management of infrastructure, networking, and client-facing managed services projects from initiation through closeout.KEY RESPONSIBILITIESProject Planning and ExecutionLead end-to-end project management for infrastructure, networking, and managed services engagementsCollaborate with Program Manager to define project scope, goals, deliverables, and success criteria in collaboration with clients and technical teamsDevelop and maintain detailed project plans, schedules, resource allocations, and budgetsTrack project milestones and proactively identify and resolve risks, issues, and dependenciesClient and Stakeholder ManagementFacilitate project status meetings, steering committees, and executive briefingsPrepare and deliver clear project status reports, dashboards, and executive summariesManage client expectations and escalate issues appropriately to ensure satisfactionTeam CoordinationCoordinate cross-functional teams including network engineers, systems architects, and service delivery staffDrive accountability for project deliverables across internal and client-side teamsProcess and QualityAdhere to CBTS project management methodologies, governance frameworks, and delivery standardsMaintain accurate project documentation in project management and ITSM systemsContribute to continuous improvement of delivery processes, templates, and best practicesQUALIFICATIONSRequired3 to 5 years of hands-on IT project management experience in an enterprise or managed services environmentDemonstrated experience managing infrastructure and networking projects (LAN/WAN, data center, cloud connectivity, or similar)Proven track record managing client-facing engagements with direct accountability for scope, schedule, and budgetProficiency with project management tools such as Smartsheet, Microsoft Project, Jira, or equivalentStrong written and verbal communication skills with the ability to present to technical and executive audiencesSolid understanding of ITIL, Agile, or hybrid delivery methodologiesPreferredPMP, CAPM, or equivalent project management certificationWorking knowledge of SmartsheetITIL Foundation certification or familiarity with service delivery frameworksExperience working within a Technology Services or Managed Services Provider (MSP) environmentFamiliarity with CBTS service lines, including networking, cloud, security, or unified communications