Electric Power Generation Product Support Sales Rep

Who We Are:From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset...our employees.What You Will Be Doing:As the Electric Power Generation Product Support Sales Representative (EPG-PSSR), you will provide exceptional customer service by promoting sales of service agreements for the Commercial Service and Engine Service Department. This position will be charged with covering assigned territories covering Columbus to Macon and establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements. You will also participate in quality customer service activities designed to enhance sales volume and excel in customer satisfaction.Primary Responsibilities:Provides constant support of Product Support Manager's leadership and directionIncrease service sales and market share with all customers in assigned territoryMaintains current customer and prospect list for assigned territoryCoordinates regular customer visits and follow-upPerform site audits, technical reviews of customer equipment, and prepare service related proposalsMarket customer service agreements (CSA's)Maintains customer call lists, opportunity pipeline and equipment lists in SalesLinkPromotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concernedInforms Product Support Manager of new customer service opportunitiesAdvises the Product Support Manager and other appropriate parties of any significant active or potential customer concernsConsistently maintains positive, productive and mature work ethicsProvide backup to service team as needed, including occasional after hours or vacation coverage responsibilityWorks with various vendors to solicit parts or services required to support any proposed service activityMaintains up to date maintenance contract pricingAdditional Responsibilities:Participate in required safety program and work in a safe manner.Additional duties as assigned by manager.Who We Are Looking For:To be successful in this position you should have prior sales experience, preferably in the industry, including parts and/or service. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to work in an assigned territory with limited supervision is essential to this position as well.Education/Experience:High school diploma or equivalent required.Required Qualifications/Skills:Adequate knowledge of the Caterpillar Commercial Engine products, recommended maintenance schedules, and technical experience to support service sales.Ability to express ideas and influence others in a positive manner to accomplish work goals.Ability to work with limited supervision and in a team atmosphere.Experience working an assigned territory.Driving record that meets company standards.Preferred Qualifications/Skills: Prior Sales ExperienceIndustry experience in Caterpillar Commercial Engine products, parts, and/or service for 2 - 5 yearsValues:At Yancey Bros. Co, we are always looking to add people to our team who share our core values:Safety: We value the lives and health of our team and customers above all else.Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.Teamwork: We work as one across our organization for the benefit of our customers.Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.Ideal candidates will demonstrate the following values:Acting in a safe mannerExhibiting honesty and integrityActing in a fair and ethical mannerTeam mentalityDelivering quality resultsEmbraces change / improvementExhibiting superior customer service skillsExhibiting pride and ownershipWorking with a sense of urgencyExhibiting a winning attitude What We Offer:Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.Competitive Pay StructureCompensation: Competitive PayIndividual Bonus Opportunities AvailableTechnician Tool Allowance401k Plan Strong Company MatchEmployee Profit SharingFinancial Wellness CoachingEmployee Wellness ProgramMedical, Vision, Dental InsurancePrescription Drug CoverageFlexible Spending AccountsShort & Long Term DisabilityGroup Life InsurancePersonal Time OffPaid HolidaysPaid Sick Leave Career DevelopmentTuition ReimbursementOngoing TrainingAdvancement OpportunitiesEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.