Product & Experience - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Product & Experience, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations. Job responsibilities Develop product strategy and vision that delivers value to customers Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition Build the framework and track product key success metrics such as cost, feature and functionality, risk posture, and reliability Manage key relationships – work with engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs, further integration with recommendation engine, and drive results Communicate effectively and often – be vocal. Share strategy, roadmap, progress, and insights broadly and systematically. Craft the narrative and cadence for different partner and stakeholder audiences Be a center for knowledge – possess deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change Be a technical & customer problem solver – ask questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products Make data driven decisions – use data, both quantitative and qualitative, to drive solutions Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development lifecycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management A customer‑obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements Experience driving change within organizations and managing stakeholders across multiple functions Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech/Architecture/Data & Analytics) to achieve superior results Good team player and leader who inspires action and performance of their team and builds credibility across the enterprise Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skills Experience working in financial services, acquisition, digital products, online and mobile platforms, etc Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Deep understanding of the needs of consumer and business card acquisitions customers as key end users and stakeholders and experience rolling out mission‑critical software to the field Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics. #J-18808-Ljbffr