Coordinator II-HAC

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job PurposeThe Field Service Representative provides technical support to HondaJet Authorized Service Centers, customers and supports issue resolution. The Field Service Representative is the liaison between customers, Authorized Service Centers (ASCs), and the Honda Aircraft Company. This role will be based in Greensboro, NC hours of 9am-5pm EST supporting customers across the US. Key AccountabilitiesConducts planned and unplanned post-delivery customer visits, communications, and facilitates resolution of technical and customer satisfaction issues. Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company. Visits Authorized Service Centers (ASCs) and support onsite audits in accordance with the Standard Operations Manual. Works with the Technical Support and Engineering teams to trouble shoot, resolve uncommon technical difficulties and to initiate development of approved repair procedures and drawings. Update management of customer's key aircraft operational and maintenance concerns / issues Understand the Flight Ready and Engine Maintenance Programs to support customers questions on program agreements. Understand and be able to effectively utilize Honda Aircraft Company's internal (customer support / in-service related) processes, support resources to better support the customer. Travels approximately 30% of the time both domestically and internationally; and maybe on short notice Communicate with Authorized Service Centerss and customers, Authorized Dealers's, Service Bulletinss, and other relevant documentation published by Honda Aircraft Company to highlight operational improvements as well as clarify their intent. Lead, partake in customer meetings for fleet reliability reviews, operations performance, including the promotion of optional Service Bulletins and other projects in the capacity of a technical advisor and project manager. Qualifications, Experience, and SkillsBachelors' degree from a four-year college or university in Business, Aviation Management, or a related technical field is required. *At the discretion of management, equivalent years of experience and education/training may be considered in lieu of a degree 5+ years of experience in general aviation is required. Previous directly related work experience in customer support and/or product support is required. Previous experience working with an Enterprise Resource Planning System (i.e. - SAP) is preferred. Federal Aviation Administration Airframe & Powerplant license or equivalent civil aviation authority certification is required. Skills: Working technical knowledge of aircraft systems and assemblies is required. Working knowledge of turbine-powered aircraft systems and field support practices is required. Working knowledge and understanding of Federal Aviation Regulations as they apply to aircraft operations, maintenance and design certification is preferred. Ability to communicate effectively is required. Ability to facilitate resolution to complex technical issues and customer concerns is required. Ability to create, format, and present presentations using MS Suite (Excel, PowerPoint, Word) to customers and senior leadership. Working ConditionsIncumbents may be routinely exposed to equipment operational noise heat-cold-dust, and/or aircraft equipment, parts, or fuel odors. Incumbents may be required to stand, sit, squat, walk, bend, climb ladders, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties. Work in a safe and professional manner while adhering to all regulatory requirements (Federal Aviation Administration, Occupational Safety Health Administration, Department OF Transportation, Enviromental Protection Agency, State, and Federal regulations, etc.). Read, hear, speak, and see with no restrictions, as required by job duties. Comprehend and adhere to management directions and/or safety instructions with no restrictions. Effectively communicate in Business English language. Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties. Pull, push, carry, lift or move materials/people/items/equipment weighing up to 50lbs or more during the work shift, with the use of Company provided "reach assistance technology" or "movement assist technology" (fork-lifts, pallet jacks, pulleys, dolly's, robotics reach equipment, people movers etc.), as required by job duties. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.