Dental Office Manager (Springfield)

The Role : Dental Dreams in Springfield, MA seeks a motivated Office Manager with previous experience managing a dental practice . This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists.The ideal candidate will have at least 3+ years experience working in a Dental Office, strong leadership skills and a strong knowledge of dental billing practices. Dental Assisting experience is also highly preferred as managers are often needed to help around the back with assisting. Overall, you will be an all-around Dental Professional and a reliable point of contact for the clinic, while making sure the clinic itself is operating efficiently and achieving operational goals.Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams’ patients say they recommend us to family and friends.BenefitsMONTHLY BONUSESCompetitive compensation Benefits package includes:Medical & Vision InsuranceFree dental treatment at our locationsPTO401KLife Insurance, Pet Insurance and moreWe pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff.ResponsibilitiesSupervise all front and back-office staff; and cover those roles if necessary. Have a patient-centric disposition and foster a culture of serviceHiring & training of support staff, performance management & annual reviewsAccurately verify dental benefits and check-in/out processesAssist with presenting and/or explaining treatment plans Collect payments, co-payments, and deductibles Overseeing patient scheduling per goals Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Other duties as assigned QualificationsRequired:AT LEAST 3+ years of Dental Office experience - (Previous Dental Management experience preferred)Knowledge of dental billing procedures and dental insurances (especially Medicare/Medicaid)Proven leadership experienceAbility to manage employee relations, train new hires and maintain a safe, healthy working atmospherePossesses a track record for providing outstanding customer serviceMust be able to work in a fast-paced, hands-on environmentHigh School Diploma or EquivalentPreferred:BilingualLicensed Dental Assistant (state of Massachusetts)Radiology certificationCPR CertificationInfection Control CertificationKnowledge in ADP Workforce, Dentrix, and/or EaglesoftPay $50-60k Annually + Monthly Bonuses KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.