Call Center Manager

Call Center ManagerPosition SummaryWe are seeking a highly organized, customer-focused, and driven Call Center Manager to oversee daily communication operations, appointment setting, lead generation, and administrative support functions. This role is responsible for managing inbound and outbound customer interactions, improving customer experience, supporting sales operations, and helping develop efficient internal processes as the company continues to grow.This position offers a strong opportunity for long-term advancement into leadership and operational management as additional team members and administrative staff are added.Key ResponsibilitiesCall Center & Customer CommunicationManage inbound and outbound customer calls, text messages, emails, and follow-up communicationOversee appointment scheduling and confirmation processes for sales/design consultantsMaintain high customer service standards and ensure a positive customer experienceMonitor lead flow and ensure timely follow-up on all inquiriesAssist with lead generation and appointment-setting initiativesHelp improve booking rates, customer response times, and overall communication efficiencyAdministrative SupportManage and maintain CRM/customer database accuracySupport invoicing, collections, and administrative reportingOrganize recurring administrative tasks and documentationTrack performance metrics, appointments, and sales-related reportingProvide general administrative support to company leadershipQualificationsPrevious experience in customer service, call center management, office administration, or sales support preferredStrong communication and interpersonal skillsAbility to multitask and stay organized in a fast-paced environmentExperience using CRM systems, scheduling software, and Microsoft Office/Google WorkspaceSelf-motivated with strong attention to detailLeadership mindset with the ability to train and support team membersProfessional phone presence and problem-solving abilitiesAbility to work independently in both remote and in-office settingsWork Schedule & EnvironmentMonday–Thursday: 8:00 AM – 5:00 PMFriday: 8:00 AM – 4:30 PMThe first two weeks of training and onboarding will be fully onsite to ensure proper hands-on training, team integration, and system familiarity. Following the initial training period, the position will transition into a hybrid schedule consisting of approximately one in-office day per week and the remaining days remote.Employees working remotely are expected to maintain a quiet, professional work environment and remain fully available during all working hours.Compensation & BenefitsCompetitive hourly compensationOvertime opportunities availablePerformance-based bonus structureWeekly direct deposit payrollPTO and paid holiday opportunitiesMonthly healthcare/benefits stipendCompany-provided equipment including laptop, phone, monitors, and office suppliesCompany apparel providedPerformance IncentivesPerformance bonuses may be available based on:Appointment/demo volumeBooking percentagesCompany sales performanceOperational and team performance metricsGrowth OpportunityThis role is designed for someone who wants to grow into a larger operational leadership position as the company expands. The ideal candidate is positive, coachable, dependable, and team-oriented with a strong desire to contribute to a growing organization.