Senior Endpoint Operations Technician

We are seeking a Senior Endpoint Operations Technician to join our team, responsible for operating and supporting our Azure Virtual Desktop (AVD) and Microsoft Intune environments, as well as managing physical endpoints and virtual solutions. This role involves close collaboration with Desktop Engineering, Security and Compliance teams, providing escalation support to end users globally. The ideal candidate will create and maintain technical documentation, SOPs and user-facing runbooks, ensuring high standards in service delivery.Please note that working from the EPAM office 3 days per week is required.Working hours: 9 am - 5 pm EST.Provide advanced support for Windows platforms in both physical and virtual environments (including AVD)Manage and maintain desktop images, SCCM task sequences and the lifecycle of global standard desktop/laptop modelsDevelop and maintain technical documentation, SOPs and end-user runbooksServe as an escalation point for Deskside Support Services and End User Computing issuesCollaborate with Engineering, Security and Compliance teams to validate application requests and maintenance tasksDevelop automated solutions for software deployment, application patches/updates and workstation imagingMonitor and address alerts from desktops including endpoint security and application managementManage Microsoft and third-party patch deployments including packaging, testing and deployment of new applicationsAdminister and troubleshoot Microsoft Auto Pilot deployments and manage Windows Device Management via IntuneMaintain and expand the Knowledge Base to support high-quality service delivery