Operations Analyst

Operations Analyst/Help Desk SMEXcelerate Solutions is seeking an Operations Analyst/ Help Desk SME, you will help ensure today is safe and tomorrow is smarter. Our work depends on the Operations Analyst/ Help Desk SME joining our team. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry.Location:Remote, Hybrid, On Customer SiteClearance:Responsibilities:Runs the day-to-day operations of Help Desk. Provides technical support for incoming queries and issues related to Background Investigations specific case management systems, mapping programs, software and hardware issues, security requirements, invoicing, AWS Workspace, two-factor authentication, and all other related queries to program help desk. Manages help desk and prioritizes Help Desk tickets and coordinates assistance with end users. Submits tickets for issues, updates, and requested changes to application and processes as required. Performs testing and evaluation of application and other software. Performs security verifications and auditing of end user systems. Installs and configures software using remote access tools. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions. Administers two-factor authentication, virtual desktops, training application, and various other program required software. Provides user access management support. Analyzes and provides guidance on the current processes and workflow to help the program run efficiently and effectively. Requirements:Has effective administrative and organizational skills. Bachelor’s degree or equivalent experience and 5+ years of related experience. Works independently with limited supervision. About Xcelerate Solutions:Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.