Customer Service Representative

AMSOIL INC. has an exciting opportunity as a Customer Service Representative. As a Customer Service Representative, you will provide outstanding, friendly customer service while accurately and efficiently handling customer inquiries. This position reports in-office to the AMSOIL center in Superior, Wisconsin and has a core work schedule from Monday-Friday from 10:00am to 7:00pm. Core Responsibilities:Provide outstanding customer service over the phone and through emailAccurately enter customer orders over the phone into online management systemProvide pricing information to customers as well as inform customers of new products and make suggestionsWork with distribution centers to document and resolve issues where customers receive damaged product or orders with missing or incorrect productsContact customers to proactively renew expiring accounts, conduct recent order surveys, notify of product recalls, update contact information, and other customer service initiativesCoordinate various administrative tasks between calls such as establishing new customer accounts, processing internet transactions, and reviewing and qualifying account applicationsPosition Requirements:High School diploma or equivalentMinimum of 1 year of customer service experienceStrong public relations and customer service skillsAbility to communicate effectively, courteously, and professionallyStrong skills in operating a computer with proficiency in Microsoft Office SuiteAbility to multi-task and demonstrate attention to detail while coordinating tasks between callsMust be able to sit at a desk and work at a computer for long hoursAvailable 40 hours/week, Monday-Friday between the hours of 7:00am to 7:00pm with a core work schedule from Monday-Friday from 10:00am to 7:00pmPreferred Qualifications:Experience working in a call center environmentBenefits:Paid time off and paid holidays each yearEmployee bonus program401(k) with company matchPaid life, short-term disability, and long-term disability insuranceCompetitive health benefitsHealth savings account (HSA) and flexible spending account (FSA) optionsAffordable group dental, vision, critical illness, and accident insuranceEmployee discount on productCorporate gym membershipIf you have any questions or need assistance with the application process, please email: humanresources@amsoil.comEqual Opportunity Employer/Veterans/Disabled