Deskside Support Technician

Akkodis is seeking an onsite Desktop Support Analyst II for a contract to hire that will provide advanced, high‑touch technical support to end users in a fast‑paced, professional environment. This role is a key part of the IT support function, handling complex desktop-related issues, mentoring Tier I support, and delivering exceptional service to users at all levels, including senior leadership.The ideal candidate is a strong communicator, technically curious, and comfortable working both independently and collaboratively. You’ll serve as a trusted technical resource while maintaining the highest standards of professionalism and customer service.Rate Range: $35/hour to $40/hour; The rate may be negotiable based on experience, education, and other factors.Responsibilities:Resolve complex desktop support incidents and service requests across hardware, software, and network environmentsTroubleshoot issues related to Windows and macOS systems, applications, peripherals, and connectivityProvide guidance and escalation support to Tier I analystsResearch, test, and implement effective technical solutionsAccurately document incidents, resolutions, and workflows in a ticketing systemPrioritize and manage tickets based on impact, urgency, and service-level expectationsEscalate unresolved issues to higher-level technical teams when appropriateCommunicate clearly and professionally with end users, providing timely updatesDeliver white-glove support to senior and executive-level usersContinuously build knowledge of internal systems, tools, and IT best practicesQualifications:Strong written and verbal communication skillsCustomer-first mindset with a high level of professionalismAbility to manage multiple priorities and work effectively under pressureProficiency with Windows 10/11 and macOSExperience supporting Microsoft Office and related productivity toolsFamiliarity with ticketing systems and remote support toolsStrong troubleshooting, problem-solving, and critical-thinking skillsCollaborative team player who is also a self-starterHands-on experience with:iOS devicesConference room and AV systemsLenovo laptops and HP printers (or comparable enterprise hardware)Preferred Qualifications2–3 years of experience in a Tier II desktop or IT support roleCertifications such as A+, Network+, Microsoft, or ITIL Foundation (preferred, not required)If you are interested in this role, then please click APPLY NOW.Equal Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance Ordinance.