SERVICE ADVISOR

Job Description Service Advisor Duties and ResponsibilitiesService Advisors play a crucial role in the automotive industry, acting as a bridge between clients and technicians, and are accountable for ensuring that all customer requirements are met.They also play a significant part in retaining customer satisfaction by providing excellent customer service.Their duties and responsibilities include:Interacting with customers to understand their vehicle problems and explain the repair or maintenance processDeveloping cost estimates for automotive repairs or maintenanceAdvising customers on necessary/suggested services and optionsCoordinate with automotive technicians to ensure timely completion of workInspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspectionKeeping customers informed about the progress of the repairs or maintenance, and any changes in the scheduleBuilding and maintaining strong, long-lasting customer relationshipsEnsuring that the customers understand the work that was done and the charges involvedManaging administrative tasks such as paperwork and records related to the service providedOrder necessary parts and supplies to perform the repairsFollow up with customers to ensure satisfaction and generate leads