Data Analyst
Data Analyst — Live Chat Channel AnalyticsRemobi | Remote, anywhere in Europe (occasional travel required) | Freelance/Contract | 6 monthsWe are Remobi - we help businesses scale and innovate through high-performing, remote nearshore tech teams.We're hiring a Data Analyst for the Live Chat workstream of a large customer service analytics function, generating hands-on insight from customer interactions and operational data.This is a more technical, hands-on analytics role — deep in Databricks (SQL/Python), building Tableau dashboards, and shaping product and channel decisions with data.What You'll DoAnalyse live chat performance using SQL and/or Python (Databricks), across structured metrics and conversational datasetsIdentify trends, customer pain points, and behavioural patterns, translating them into actionable insightsWrite advanced queries and data transformations to process large-scale, multi-source datasetsDesign, build, and maintain Tableau dashboards to track KPIs and enable self-serve insightsIntegrate conversational, operational, and customer data into a holistic view of channel performanceCommunicate findings clearly to both technical and non-technical stakeholdersSupport OKR tracking, aligning metrics with product and business goalsCollaborate with product teams, data engineers, and data scientists to drive data-informed decisionsWhat We're Looking ForMust-have:3–5 years' experience in Data Analytics, ideally in digital or customer-facing environmentsStrong hands-on expertise in SQL, Python, and DatabricksProven experience building dashboards in TableauAbility to work with large, complex datasets across multiple sourcesSolid understanding of product analytics and customer journeysStrong communication skills across technical and non-technical stakeholdersNice-to-have:Experience working across multiple data sources in a large-scale, multi-channel customer service environmentWhy This RoleHands-on, technically deep analytics role with real ownership of the Live Chat data stackFully remote, anywhere in Europe6-month contract with genuine scope to extendDirect line from your analysis to product and channel decisions