Membership Program Coordinator

*Why You Want to Work Here:* This is a great opportunity to join a mission-driven professional organization in a detail-oriented, member-focused role. As a Credentialing & Program Coordinator, you will help support the day-to-day operations of professional certificate and credentialing programs while assisting members throughout the application, testing, renewal, and certification process. This position is ideal for someone who enjoys organization, process-driven work, customer service, and managing important details behind the scenes. You will gain hands-on experience with professional credentialing programs, database management, program administration, and member services while collaborating with multiple teams across the organization. *Responsibilities:* * Support the day-to-day administration of professional credentialing and certificate programs * Review applications against established eligibility requirements and process qualified applicants * Assist with payment processing, refunds, renewals, reinstatements, and other program transactions * Coordinate candidate information and testing-related processes with external vendors * Process examination results and ensure candidates receive appropriate communications and notifications * Maintain accurate credentialing, certificate, and member records within organizational databases * Troubleshoot routine record and database issues and ensure information remains accurate and current * Respond to member questions regarding applications, program requirements, renewals, recertification, and other routine program matters * Prepare and maintain program materials including guides, FAQs, presentations, letters, forms, applications, and website content * Assist with monthly renewal, maintenance, verification, and audit processes * Follow established policies and procedures to ensure program requirements and deadlines are consistently met * Provide administrative support for committee and working group meetings, including preparing agendas, materials, correspondence, and meeting minutes * Assist with processing appeals and communicating final decisions according to established procedures * Test new database functionality and assist with maintaining accurate program processes * Provide backup support for membership and customer service operations as needed * Communicate program updates to internal staff, members, volunteers, and other stakeholders * Collaborate with internal departments and external partners to support effective program operations * Perform additional program and administrative duties as assigned *Requirements:* * Bachelor's degree *or* high school diploma with an equivalent combination of education, training, and relevant experience * 2+ years of experience in a professional business environment supporting programs, operations, administration, or customer service * Association, nonprofit, membership, credentialing, certification, or professional services experience is a plus * Strong attention to detail and ability to accurately follow established policies, procedures, and requirements * Excellent organizational and time-management skills with the ability to manage multiple deadlines and priorities * Strong written communication, editing, and proofreading skills * Excellent verbal and interpersonal communication skills with a customer-service mindset * Resourceful problem-solving skills and ability to research and resolve routine issues * Ability to work successfully both independently and collaboratively as part of a team * Experience working with databases, CRM systems, membership systems, or other record-management platforms preferred * Proficiency with Microsoft Office tools, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook * Comfortable learning new systems, processes, and program requirements #NOTGA Pay: $50,241.00 - $60,987.00 per year Benefits: * Dental insurance * Employee assistance program * Flexible schedule * Health insurance * Life insurance * Professional development assistance * Referral program * Vision insurance Application Question(s): * Please tell us about your organizational skills: Education: * Bachelor's (Preferred) Experience: * Nonprofit/Association: 1 year (Preferred) * Administrative: 1 year (Preferred) Ability to Commute: * Arlington, VA 22205 (Preferred) Work Location: In person