Patient Account Collector

About RotechJoin a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Rotech.com.Overview and ResponsibilitiesPatient Account Collector - Healthcare CollectionsSupport Patients. Ensure Payment. Strengthen Care.Rotech Healthcare Inc. is seeking a detail-oriented and compassionatePatient Account Collectorto join our team. If you have experience inhealthcare collections,medical billing, orpatient account services, this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction.In this role, you'll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with theFair Debt Collection Practices Act (FDCPA)and healthcare regulations such asHIPAA.Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.Perform insurance follow-up and skip tracing for unreachable accounts.Document all collection efforts and account updates accurately in the system.Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.Maintain confidentiality and security of all patient and company information.Perform other duties as assigned.Why Join Rotech?Be part of a mission-driven team improving lives through home-based careWork in a supportive environment with opportunities for growthReady to help patients and protect revenue? Apply today and join a team that values both care and compliance.QualificationsEmployment is contingent onBackground check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen (when applicable for the position)Compliance with healthcare facility credentialing process (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceBackground in the medical field with experience in administrative record management, preferredExperience working with medical equipment, preferredFamiliarity with medical billing processes and reimbursement procedures, preferredKnowledge of medical terminology, preferredMinimum of one year of related work experience, preferredSkills and CompetenciesAbility to interpret various forms of communication, including verbal, non-verbal, written, and visualAbility to perform basic mathematical calculations accuratelyCapable of working independently as well as collaboratively within a teamDemonstrated ability to maintain confidentiality and exercise discretion when handling sensitive informationSelf-motivated, organized, and able to manage time and solve problems using deductive reasoningStrong attention to detail with the ability to multi-task effectivelyStrong English communication skills, both written and verbalMachines, Equipment and Technical AbilitiesAbility to navigate the internet and conduct online researchAbility to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tabletsProficiency with email communication platformsWorking knowledge of Microsoft Outlook, Word, and ExcelPhysical DemandsAbility to lift and carry office equipment when neededAbility to read small print on screens and documents, requiring close visionAbility to sit, stand, walk, talk, and listen for extended periodsRotech InformationBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commissionfor Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement(as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsMake the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.