Resident Services Coordinator

Position Description: A property in East Baltimore is seeking a Resident Services Coordinator. The Coordinator will report to the Site Property Manager, the Resident Services Coordinator is responsible for the day-to-day resident services of the assigned property. This includes, but is not limited to; developing and managing strategic partnerships with service providers, supervise the day-to-day operation of programs (on designated sites), recruit and lead volunteers to assist in performing the duties and responsibilities of the position, and to maintain a superior level of resident and employee satisfaction. The Resident Services Coordinator will provide the training, suggested program strategies and monitor objectives of the programs in cooperation with the Property Manager. Staff assigned to a property should be familiar with specific HUD Resident Services responsibilities. JOB REQUIREMENTS Essential Functions: Build relationships with residents Program Development Supports Property Management Seek to understand the types, frequency and other characteristics of services that residents use, need, and want, both directed at youth and seniors (depending on the needs of the property) Execute program schedule of daily events and activities in coordination with the Property Manager Measure resident’s satisfaction of community’s resources and capabilities through daily communication and periodic surveys Recruit residents to participate with programs through aggressive and creative marketing methods Provide management office with updated program schedules, registration packets, promotion materials and monthly reports Distribute relevant consumer materials from organizations such as State and area agencies, legal services offices or the services of programs (such as Medicare and Medicaid) Connect residents with educational, recreational programs and other sources throughout the city Help residents get involved in the community Research cost-effective programs in the area that would be of interest to residents and provide fulfillment in their lives Effectively manage budget Require travel to training sessions, for off -site meetings or to work at other sites Conduct new resident orientation workshops/seminars Coordinate resident activities, i.e.” meet and greets” activities Knowledge, Skills and Abilities: Entrepreneurial, creative with an interest in developing and growing programs to improve the quality of life for low-income residents Grant writing Effective communicator: able to engage a wide range of stakeholders in multiple ways: host meetings with professionals , community members and newsletters Technology literate Writing up assessments which meet specified standards and timelines Conducting interviews with service users and their families to assess and review their situation Offering information and counseling support to service users and their families Organizing and managing packages of support to enable service users to lead the fullest lives possible Recommending and sometimes making decisions about the best course of action for a particular service user Liaison with, and making referrals to, other agencies Participating in multidisciplinary teams and meetings regarding, for example, Social Service or mental health Maintaining accurate records and preparing reports for legal action Giving evidence in court Participating in training, supervision and team meetings Should have experience working with the following groups: young offenders, people with mental health conditions, school non-attendees, drug and alcohol abusers, people with learning and physical disabilities, the elderly and unemployed Capable of working with minimal supervision and perform effectively under tight time deadlines Job Type: Full-time Pay: $50,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule: Monday to Friday Weekends as needed People with a criminal record are encouraged to apply Experience: Affordable Property Management: 2 years (Required) License/Certification: Driver's License (Required) Ability to Relocate: Baltimore, MD 21218: Relocate before starting work (Required) Work Location: In person