Area Manager of Product Support

Brandt Industries USA Ltd. is currently seeking a motivated and technically skilled Area Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across our dealer network. This remote, territory-based role supports dealers across large geographic regions within the United States and requires extensive travel. This position plays a key role in supporting dealers and customers by strengthening dealer service capability, diagnosing field issues in coordination with Brandt's Technical Support team, supporting repair execution, providing field-based warranty recommendations, and ensuring completion of Product Improvement Programs. The role is highly field focused and suited to someone with hands-on trailer industry experience who is comfortable working independently while collaborating closely with Sales, Technical Support, and Product teams Duties & Responsibilities Maintain strong working relationships with Service and Parts personnel at dealerships supporting Heavy Haul Trailers and Utility Trailers Work directly with dealers and customers to diagnose, support, and resolve trailer service issues in the field Lead and coordinate response to complex or high-impact product failures, including on-site support as required Provide field-based technical input and recommendations to the Warranty team to support accurate and timely warranty claim adjudication Assist in administering Company Warranty and Product Improvement Programs Gather, document, and report clear, complete, and accurate failure data on recurring or unresolved issues, including trailer configuration, application, operating conditions, and failure mode Assess real-world trailer application and usage to identify potential setup, operating, or application-related contributors to failures Travel with dealer representatives as required to gather field information, verify configuration and setup, take measurements and photos, observe operating methods, and support dealer technicians with engineering-approved adjustments or repairs coordinated through Technical Support Communicate directly with dealers, Territory Managers, and internal teams to ensure alignment and continuity throughout the issue resolution process Provide structured field feedback to Technical Support to support root cause analysis, escalation, and continuous product improvement Monitor customer and dealer satisfaction following issue resolution and support follow-up actions as required Support field update plans, service communications, and Product Improvement Program execution Promote Parts programs and support parts sales growth through technical credibility and dealer engagement Support dealer readiness by encouraging appropriate parts stocking and service capability for Brandt products Assist in the development and delivery of dealer service and warranty training Provide secondary product support for Brandt-manufactured Attachments, primarily related to setup, configuration, and application Contribute to and support the overall Customer Support Strategy in coordination with Sales and Product teams Travel extensively across the assigned territory, up to 70 percent, including extended and irregular trips driven by customer or dealer needs LI-Onsite Required Skills Hands-on experience supporting or servicing Heavy Haul Trailers, Utility Trailers, or similar trailer or transport equipment Solid working knowledge of trailer systems, including axles, suspension, braking, steering, hydraulics, electrical, and structural components Ability to diagnose field issues, assess application and usage, and support failure analysis to identify root causes Experience working directly with dealers or customers in a technical support, service, or field-based role Comfortable working independently in a field-focused position while coordinating with internal support teams Strong written and verbal communication skills, including clear technical documentation High level of customer focus, professionalism, and sound technical judgment Willingness and ability to travel extensively across large geographic territories, including extended and irregular trips Mechanical Technologist, Journeyperson, or other relevant technical education and experience is considered an asset Valid Driver's License