Front Desk Lead

About MiniLuxe Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services. We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team! About this Role: MiniLuxe is hiring a Senior Experience Associate to support the client experience and studio operations to drive operational excellence, and consistency across the market. This role requires 3+ years of experience in retail, spa/salon, or hospitality. Candidates without relevant experience need not apply. What You’ll Accomplish: · Supports the client experience and studio operations during each shift . Achieve daily retail goal · Provides exceptional and meaningful service to clients · Quickly and efficiently resolves client issues in the moment or with timely follow up · Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs · Uphold the highest standards of clean consistently throughout the day. · Accountable to driving retail revenue and sharing knowledge to fellow team members · Ensures inventory is regularly and accurately received and accounted for. · Supports weekly/monthly inventory counts in studio. · Leads training and development for new Experience Associate hires. · Creates and maintains weekly Experience Associate schedule for assigned studio(s) in the market. Who You Are: · Excellent communication, verbal, and written skills . Reliable (show up to shifts on time) . Must have reliable transportation (may work at multiple location) · Exceptional interpersonal, planning, and organizational skills · Highly motivated, results-oriented, and a self-starter · Ability to influence, motivate, and communicate cross functionally · Problem solver, able to navigate operational issues with resilience · Ability and willingness to travel to studios within the market MiniLuxe Benefits: MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes: · Competitive compensation package · Retail Commission · Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits) · Paid Time Off · Retirement savings account aka 401k · Free Services & Retail Discounts across our awesome non-toxic products · Flexible Schedules · Continued development and learning opportunities Job Type: Full-time Job Types: Full-time, Part-time Job Type: Full-time Pay: $16.00 - $22.00 per hour weekends, open and closing shifts are required. Job Types: Full-time, Part-time Pay: From $22.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Weekends as needed Weekends only Experience: Customer service: 2 years (Required) Retail sales: 2 years (Required) Work Location: In person