FUNDRAISING CAMPAIGNS AGENT

Location: Johannesburg – SandringhamPosition Type: Fixed termPurpose of the JobTo make outbound calls to donors with the aim of promoting campaigns in order to generate donations.Role and Responsibilities Making outbound calls for campaigns to elicit donations Calling for new/increased debit orders Updating database details Assisting with appeals Calling Donors on a daily basis Capturing key customer data Providing customers with correct and relevant information Responding to customer inquiries and answer courteously inbound calls Generate customer interest in the services or products offered Provide personalized customer service by responding to the needs of the customers Ensure feedback from the customer to further improve the customer services Manage emails and correspondence with donors Reporting problems to managerQualifications And Education Requirements Matric Good knowledge of Jewish culture and customs Previous sales and/or call centre experience would be advantageousPreferred Skills Excellent telephone manner Excellent MS Office skills Must be friendly Must work well in a team environment Must be willing to work overtime from time to time Sales driven individual Ability to work under pressure Customer service driven Professionalism Ability to multi-task Organisation and planning