Helpdesk Support (On-site)

Job Description: Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems Education: Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience Experience: 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. Complexity: Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. Generally follows documented procedures and checklists Job Type: Contract Pay: $23.00 - $28.00 per hour Schedule: 8 hour shift Monday to Friday Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Ability to Commute: Ocoee, FL 34761 (Required) Ability to Relocate: Ocoee, FL 34761: Relocate before starting work (Required) Work Location: In person