Dispatcher

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)DispatcherThe Arizona Humane Society is looking for a dedicated Dispatcher to join our dedicated Field team at our South Mountain Campus. If you are a talented professional who is passionate about executing excellent customer service to our community members, please continue to read more now. Department: Field OperationsLocation: South MountainStatus: FTFLSA: NonexemptSchedule: DaysReports To: Field Operations Supervisor and ManagerSupervises: N/AWORK-LIFE BALANCE (THREE DAY WEEKENDS!) By joining our team, your schedule will be four 10-hour workdays with three-day weekends every week, giving you extra time to enjoy life outside of work! Your schedule will be Monday through Thursday with Friday through Sunday off.Paws Up For Great Benefits! Competitive salaryMedical, Dental and Vision PlansHealth Savings Account and Flex Spending Account options Free Employee Assistance ProgramFree Life Insurance, Short Term and Long-Term Disability401(k) with employer contributionGenerous PTO programUp to 8 paid holidays per yearContinuing education, including employer Fear Free Certification Discounts on veterinary services Discounted bus and light rail passesEmployee Wellness Plans and ActivitiesGot student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program! A Day In The LifeAs a Dispatcher you will be responsible for quickly and efficiently responding to incoming telephone calls in a compassionate, empathetic and professional manner in order to provide a consistent, positive and excellent experience every time. You will dispatch animal ambulance, rescue, and investigation calls. Assign calls to officers while monitoring their location and safety. Answer inquiries and provide information to callers, refer callers to appropriate alternative agencies.Job RequirementsHigh school diploma OR GEDDispatch or call center experience preferred.Must possess excellent public relations and customer service skills. Must be 21 years old.Knowledge of map reading and directions.Receive and log ambulance, rescue, and investigation calls from the public and other agencies. Record and input into the computer system.Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress and emotional calls. Dispatch ambulance and investigation calls to officers. Monitor their location and safety while on scene.Acknowledge and respond to all two-way radio transmissions. Answer all incoming calls promptly; refer direct calls not pertaining to Field Operations to the appropriate AHS department or alternative agency.Facilitate the return of seized animals to their owners when appropriate.Work Environment / Physical DemandsWhile performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air conditioned and heated office environment.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.OtherAll Field positions are designated as safety sensitive; misdemeanor and felony charges and/ or convictions, inability to pass driving background, or failure to pass background or drug screening may disqualify candidates from the position.Additional InformationThe Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check required.Ready to Join our team and make a difference every day?Already an AHS employee? Internal applicants click internal interest form to applyExternal applicants please apply with our quick 3 minute job application, If your application is selected, we will send you an invite to speak with our Recruiter to learn more about the position.Job Posted by ApplicantPro