Technical Support Engineer

Pepperl + Fuchs: Technical Support Engineer Type: Full Time Schedule: 8am – 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits : Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTO Technical Support Engineer Are you a curious problem-solver who enjoys understanding the "why" and working with technology? We're looking for a self-motivated individual to join our Technical Support team, helping customers troubleshoot issues and find effective technical solutions. Key Responsibilities Respond to technical support inquiries and assist with application troubleshooting and testing Support product selection and recommend solutions based on customer needs Collaborate with internal teams on research, testing, and issue resolution Manage RMA processes and maintain accurate customer and service records Develop technical content (e.g., how-to guides, videos, and documentation) Represent the company at events, trade shows, and customer engagements Support affiliates and cross-functional teams as needed Maintain clear communication with customers, vendors, and internal stakeholders Ensure a safe, compliant, and organized work environment Contribute to special projects and additional responsibilities as assigned Qualifications Bachelor's degree in Engineering, Technology, Science, or a related field, or equivalent work experience J-18808-Ljbffr